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Stripe & Stare co-founder appointed as CEO
British certified B Corp underwear and sleepwear brand Stripe & Stare has appointed co-founder Katie Lopes as its new chief executive officer. In a statement, Stripe & Stare said that Lopes appointment marks a “new chapter” for the brand, and will see her leading the next phase of its “ambitious global expansion” plans. Lopes co-founded the...
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Mystery shoppers in fashion retail: from a monitoring tool to a coaching instrument
Interview Mystery shopping has long been a familiar tool in fashion retail for assessing in-store customer experience. Previously used primarily to monitor service agreements, its focus is increasingly shifting towards learning and improvement. Retailers now use insights from store visits as input for coaching, training and discussions on the...
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