INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our French-speaking colleagues across Europe. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences.

This HR Operations Coordinator role is offered on a full time, permanent basis and is based in our Queen Street, Leeds office. This is a hybrid working role for a minimum of 3 days per week in the office. Due to the colleagues you will be working with, you must be fluent in both English and French.

RESPONSIBILITIES

Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers
Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
Create documentation in support of the disciplinary process
Ensure colleague queries and tasks are resolved in timely manner
Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
Act as the escalation point for managers
Support with ad-hoc projects and other duties where required

PERSONAL PROFILE

Experience working in a HR service delivery/administration role
Exceptional customer service skills and comfortable communicating across all levels of seniority
Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc)
Works well under pressure and with the ability to meet tight deadlines
Strong attention to detail and accuracy
Fluent in both English and French (written and spoken)

MEASURES OF SUCCESS

Meet all payroll deadlines.
High level of accuracy in data input.
All tasks performed on time and as per Service Level Agreements (SLAs).
Valued team member.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || Leeds || HR || BBS - HR SHARED SERVICES || n/a ||

Education level: None
Work experience: Less than 6 months

Burberry

HR Operations Coordinator- French speaking

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