Main responsibilities include:

Effectively managing, coaching and leading the boutique and team to reach targets and KPI’s and striving to exceed these by ensuring that the team is set up for success
Managing and providing leadership to the team including interviewing potential candidates, conducting appraisals, performance reviews, providing and organising training and development, performance management, coaching etc.
Analysing sales figures to maximize profits and drive store results
Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
Interpreting trends to facilitate planning with a strong commercial focus
Updating team on business performance, new initiatives and other pertinent issues
Organising marketing and promotional activities that reflect the luxury image of Jimmy Choo and drive store targets and KPI’s
Maintaining awareness of market trends that might affect performance, understanding forthcoming customer initiatives, and monitoring local competitors activities
Demonstrating a strong commercial focus with an eye on improving the business, e.g. revising opening hours to ensure the store can compete effectively in the local market, competitor activities, etc.
Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
Ensuring the efficient running of the boutique following directives and procedures as set by Retail Excellence and the Company
Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
Ensuring that customer complaints are promptly and successfully resolved
Managing stock takes as and when required
Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the boutique
Managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures, minimising loss and ensuring a safe environment
Any other ad-hoc duties as might reasonably be required in the successful running of the boutique

Competencies and Experience Required:

At least 2 years demonstrable experience gained as Store Manager/Assistant Manager with a recognised brand preferred and a proven track record of driving sales results
Excellent communication skills both written and verbal
Very good knowledge of local market
Fluent in English
Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
Strategic thinker with a strong commercial acumen
Knowledge and understanding of the luxury market, outlet, customer service and fashion
Successfully able to handle multiple demands and competing priorities in a multinational business
Seeks opportunities to be proactive and pre-empt boutique and team issues
Demonstrates respect, leadership capabilities and regularly exceeds expectations
Shows innovation and initiative

Personal Attributes:

Enthusiastic, self-confident, well presented and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Jimmy Choo

Store Manager

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