Retailers who don’t offer an easy and free returns process are losing sales and customer loyalty, states new research from Klarna, which notes that 86 percent of shoppers said that free returns will make them more loyal and encourage repeat visits. The research conducted in early 2019 by Censuswide […]

The Arcadia Group is in trouble. Just how deep remains speculative, but the company has sent out warning signals it needs to cut costs as it battles a very challenging UK retail market. The retail empire owned by Sir Philip Green is focused on a restructuring plan to boost business, which has seen lacklustre […]

It's good to be Marine Serre right now. The designer has seen a meteoric rise to success in a very short amount of time. She recently won the LVMH prize and has seen a growing list of stockists, a very impressive feat for a designer whose only had her collection for three seasons. In the wake of a growing […]

Prada S.p.A. is entering a "new phase of strategic renewal," according to CEO Patrizio Bertello. The company's board of directors met today to approve its Consolidated Financial Statement for 2018. Prada's financial results as of December 31, 2018 showed a revenue growth of 6 percent compared to 2017's […]

New York City's much anticipated The Shops & Restaurants at Hudson Yards has opened the doors today. With the support of a range of retailers such as Neiman Marcus, Muji, Lululemon and Zara, the district has the potential to become one of the city's most popular shopping areas, both for locals and tourists. […]

The day has come. Hudson Yards, the largest and most expensive private real estate development in US history, opens its retail & restaurant area this Friday in Manhattan’s West Side after five years of renovations and 25 billion US dollars invested. Located in what used to be an abandoned rail yard, […]

Iconic French department store Galeries Lafayette has unveiled the logo and visual identity of its Champs-Elysées store, set to open on March 28. In the logo created by Michael Amzalag and Mathias Augustinyak, co-founders of Parisian design studio M/M, the names “Galeries Lafayette” and “Champs-Elysées” […]

As online retail grows, so does online fraud. Criminals are getting more and more sophisticated, requiring e-commerce companies to stay up to date about their techniques. “Fraudsters have access to more private information than ever before, and as online criminal networks expand, the access to phishing […]

Rachael Ray is making it easier to shop female-founded brands online. The chef and television personality launched a new platform called Moxie Made today to provide an e-commerce marketplace and creative space for brands led by women. The e-commerce site offers fashion, accessories and lifestyle items, […]

INTERVIEWSome don’t even notice it, but savvy shoppers can’t help but open another tab in their browser when they go checkout an online purchase and see a box saying “insert coupon code here”. If you’ve ever typed “shop name + coupon code” on your search engine of choice, chances are you ended up at […]

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