Shop Direct, which owns Very and Littlewoods, has become the first UK-based retailer to use conversational user interface (CUI) technology in dealing with customer queries by launching a fully-automated platform that allows customers to quickly find answers to their questions in a WhatsApp-style chat […]

Amazon UK is launching its Black Friday offers this week and is extending its promotion to 12-days, as it looks to offer millions of pounds worth of savings to help customers get an early start on their Christmas shopping. The 12-days of pre-Christmas offers will start today, November 14 and will run […]

Fashion retailer H&M has signed a five-store deal at Westfield Stratford City in London to relocate and expand its current store in the shopping centre. The Swedish fast-fashion chain plans to create a “full concept flagship store” that will span 70,000 square foot, making it is the largest store in […]

Reports suggesting that John Lewis’ new managing director Paula Nickolds was looking to downgrade the department store’s current haberdashery and millinery departments, have been rebutted. The retailer has issued a statement saying that they “would like to make clear that we have no, nor have we ever […]

COMMENTARY Mumbai - In an unprecedented move, India, the world's largest democracy, decided almost overnight to phase out its 500- and 1000-rupee-bills to counter terrorism and the black money economy. Thus, since Thursday, November 10, 2016, the old 500 and 1000 rupee notes are only valid at a few […]

Holiday shoppers plan to spend a historic amount of time online instead of stores, according to Deloitte’s 31st annual holiday survey of consumer spending intentions and trends. Deloitte's holiday survey polled over 5,000 consumers across the US with questions about their intentions for holiday shopping […]

Chinese shoppers unleashed a record deluge of cash online for Singles Day on Friday, Alibaba said, spending more than 13 billion dollars with the e-commerce giant in the world's biggest online shopping promotion. Singles' Day -- named for the repeated digit 1 in the date November 11 -- was created by […]

Fashion emporium Browns has undergone a re-brand under new owners Farfetch. The 47-year-old business was bought in May 2015 and is no longer under the creative direction of the Burstein family. New CEO Holli Rogers, formerly of Net-a-Porter, is driving the company into the digital age, but without forsaking […]

Swedish high street giant H&M is thought to be adding a new brand to its portfolio, with plans to unveil it in the coming year, according Drapers Online. The brand, expected to be called P Eleven, will join H&M labels Monki, Cos, & Other Stories, Cheap Monday, Weekday and its mainstay brand, H&M. P […]

This week the Louis Vuitton group launched its first edition of the LVMH Store Environment Awards. The awards honor best practices at all of its retail Houses. LVMH Group Managing Director Organized Antonio Belloni championed the initiative, alongside Environment Director Sylvie Bénard. The awards recognize […]

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