Two strikes and you’re out, is how UK consumers are rating poor customer service, according to new research from ContactEngine, as it states that 44 percent of British shoppers are less tolerant of bad customers service than they were three years ago. The survey of more than 2,000 UK consumers carried […]

Canadian footwear and accessories retailer Aldo is opening a premium shop-in-shop concession in Selfridges Birmingham, as it continues to expand its presence within the UK. This opening marks Aldo’s 24th brick-and-mortar store in the country and will showcase the brand’s women’s footwear and handbag […]

British consumer spending showed “resilience” in July, according to the latest survey from Visa Europe compiled by Markit. July spending was up 1.6 percent year-on-year, an improvement over June’s 0.9 percent increase and May’s 0.8 percent rise, and marking the biggest rise in three months. However, […]

Retail and property development tycoon Hammerson has confirmed the opening of Victoria Gate, the 165 million pound luxury, shopping development in Leeds, this autumn. The retail, dining and leisure centre is set to officially open its doors to the public on Thursday, 20 October, 2016, alongside of its […]

New York fashion label Public School is increasing its international distribution network for its women's wear collection. The women's and men's wear brand, created by designers Maxwell Osborne and Dao-Yi Chow, is set to offer its female counterpart in Harrods and Liberty of London in time for autumn, […]

Cyber-crime is now widely recognised as a major threat to the retail industry, according to the British Retail Consortium. Whilst the UK’s National Crime Agency has acknowledged that ‘the true scale and cost of cyber-crime in the UK is unclear at present’, the Office for National Statistics reported […]

STUDY Most consumers will agree that when it comes to shopping, the tiniest moments and emotions can have the biggest effect. From impulse buying, to pre-thought out shopping trips, the smartphone has rapidly become shoppers main assistant and go to shopping partner. 65 percent of consumers who buy […]

Fierce competition amongst retailers continues to lead to price deflation across a wide range of UK products, as concerns regarding the potential effects of a Brexit and the current state of the country's economy adds to the sense of instability. However, in spite of the unstable ground the UK sits […]

Worldpay has discovered that 13 percent of the world's internet shoppers account for nearly two-thirds of all consumer spending on goods online and that these ‘super-shoppers’ buying habits could impact the rest of the consumer market. The survey of 20,000 consumers from 10 different countries found […]

New Balance is set to expand its current European retail network and aims to open its largest European store to date in the heart of London. The US sportswear brand, which counts 60 odd stores throughout Europe, will be rolling out a series of new stores across western Europe. According to Fashionmag, […]

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