During the festive period, more than a third (36 percent) of click-and-collect shoppers experienced issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report, conducted online by YouGov. Customers stated a number of issues with their click-and-collect orders […]

Westfield London and Stratford City shopping centres are preparing for a record number of domestic and international Chinese shoppers for Chinese New Year, which this year falls on February 8. Chinese New Year marks one of the strongest sales periods for Chinese spending at Westfield shopping centres, […]

Feefo, the world’s leading purchaser verified reviews platform, has signed up a host of fashion retailers including French Connection, Gant, Jane Norman and Peacocks as new merchants. With Feefo, only genuine customers who have made a purchase are invited to leave feedback, eliminating the phenomenon […]

Online fashion retailer Asos has signed up to trial same-day click-and-collect service Pass My Parcel in 20 retail outlets, which will be rolled out across the remaining 3,000 outlets over the coming months. The service from the Connect Group was launched in October 2014 with Amazon, allows customers […]

France's retail landscape has seen a good start to 2016 as shoppers are heading back to the high street for the clearance sales. These are the same shoppers who had stayed away in December due to fears of militant attacks on top of unseasonably warm weather. Sales rose around 15 percent year-on-year […]

Fashion retailers did not have a merry Christmas this year, and saw the weakest growth since 2013. Whether it was the weather to blame, shopper fatigue or weeks of discounting, UK retail spending over Christmas was poor, or in the words of the British Retail Consortium, “disappointing”. While online […]

Christmas 2015 has been called the “online Christmas” as consumers using the Internet to buy presents drove non-food retail sales to increase in December by 15.1 percent, compared to 2014, when sales had risen by 7 percent over the previous year. According to the figures released by the British Retail […]

Scottish cashmere brand Brora, Next, Max Mara, Michael Kors and Fatface will all open new stores at Edinburgh Airport in the first half of this year, as part of a major redevelopment of the airport’s retail space. The new host of openings will bring more than 200 new retail jobs to the airport, and […]

Italian retailer Benetton Group is poised to make its return to London's Oxford Street with the opening of a 15,300 square foot flagship store. Great Portland Estates revealed that Benetton has agreed to pre-let remaining retail store within its development at 73-89 Oxford Street, at a rent of 2.6 million […]

British brand Clarks is planning to more than double its store number over the next five years. At the moment, it has 60 outlets and hopes to take it up to 150 within five years. The brand hopes to achieve this through a mix of company-owned and franchise stores. For Clarks, India is a strategic market […]

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