Online Christmas shopping to increase 20 percent
By FashionUnited
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Customers expect to click-and-collect
“After Deloitte said that homeware and department stores are among those expected to do well this year, with clothing stores also benefitting if the current cold weather continues.
“This year, the consumer will be challenging retailers’ ability to deliver a sofa at home in a specified time-slot; transfer a party dress to their local store for same day collection and drop off their Christmas DVDs at a convenient locker, said Geddes.”
Recent Deloitte research found that 47 percent of UK consumers think empty high street stores would make convenient collection points to pick up goods ordered online, while 36 percent would like a dedicated collection point facility such as a locker or independent store close to home or work to pick up small goods from.
“Innovators in the market continue to raise the bar, developing new fulfilment options to cater for consumers’ needs,” said Ben Perkins, head of consumer business research at Deloitte. “For example, some retailers are able to deliver within 90 minutes, whilst others are offering Sunday deliveries, drive-through pick-up points and even collection from your tube station within four hours of ordering.
“However they must balance this against the cost of delivery and recognise the infrastructure and systems that need to be in place to ensure a reliable and efficient service. Retailers are under pressure to secure sales and customer loyalty but ultimately, they need to turn a profit in the process.”
Image: Online shopping Mr Porter