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People

Karen Millen appoints Tesco's Robin Terrell as non-exec director

British women's wear retailer Karen Millen has appointed Robin Terrell, Tesco's Chief Customer Officer, as a non-executive director. Terrell, who was appointed last month, brings with him vast retail experience, particularly in digital as he has held a number of senior positions at multichannel retailers such as John Lewis, House of Fraser and...

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Design

House of Fraser further redevelopm​ents

Department store, House of Fraser, is setting the pace for other retailers with continuing interactive media measures. They will now measure and analyse the customer experience in store, online and with its call centre. House of Fraser will use the data to quantify the online customer experience in ways that help prioritise and drive changes...

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Design

House of Fraser redesigns transactional website

Designed to take the customer through an online brand journey so they can now shop by brand rather than just by department, the new website also includes an inspirational style magazine and links to social media, blogs and general fashion discussions. Robin Terrell, executive director for multi-channel and international at House of Fraser,...

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Fashion

House of Fraser to measure online customer satisfaction

House of Fraser is planning to measure the customer satisfaction of their online operations.The department store has selected Foresee Results to derive the rate of customer satisfaction across its website and identify how it can enhance its online arm and reach key objectives. The results will also act as a pointer for future web offerings....

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