Full-Time Keyholder, UGG - LOCATION
About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers
and each other by sharing our passion and love for UGG. We’re driven by a clear
mission: to bring the UGG brand to life through every interaction and evolve industry
ideas by delivering experiences our customers’ desire. As a member of the Deckers
Family, you represent our brands and deliver unique, personalized shopping
experiences.
Summary
Our Keyholders are critical to the success of our stores. It’s your job to create the
best possible customer experience. You stay current in your knowledge of all
productions, promotions and marketing initiatives in order to engage with our
customers and best respond to needs. You also know how to communicate the UGG
brand’s sustainability initiatives and social and ethical commitments to our
customers while sharing your love and passion for our products. As a Sales Lead with
Keys, you operate as part of dynamic team and you cooperate to achieve business
goals.
Description
As an UGG Keyholder, you create personalized shopping experiences for our
customers that drive brand loyalty. You understand the importance our modeling our
Service Training Program and you greet customers promptly and courteously as they
enter the store. You ensure that all customer questions are addressed accurately
and responded to before they leave. You provide exceptional service from start to
finish, including effectively communicating our return policy. You maintain and
model a positive, cheerful attitude with customers and team members and promote
the store and brand image in all interactions including adhering to a dress code. You
make yourself personally available to all customers in order provide exceptional
service to both our in-store customers and those who call on the phone.
Core Competencies
Ensure the highest level of customer service possible
Prioritise brand and product knowledge training and share this knowledge in
customer interactions
Communicate effectively with customers, team members, management, and
corporate stakeholders
Empower team members through communication and recognition
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Maintain knowledge of current trends and styles
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision
and mission
A motivated team player and self-starter
Excellent team building skills
You have a problem solving mindset and approach challenges with agility
We Would Love to Hear From People With:
Previous Retail experience
What We Will Give You
Extras, perks & volunteering opportunities - Being a valued member of the
UGG and Deckers Brands team means more than just a paycheck. From
generous discounts to community-based programs, we offer a variety of cool
extras.
Growth and Development; Deckers Brands was built on the idea of pursuing
passion. That’s why we offer extensive opportunities and support for
personal and professional development including a Global Mentorship
Program
Uniform Allowance
60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30%
instore discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants embracing their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military or veteran status,
mental or physical disability, medical condition and all of the other beautiful parts
of your identity.

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