As part of the Trading team in Digital, the Digital Trade & Ops Manager is responsible for supporting the Trading Team with all trading related activities.

Responsibilities

Responsible for the global trading operations
Work closely with Supply Chain & Customer Service to understand E-commerce customers KPIs including NPS, On-time delivery
Global e-commerce stock management – working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade
Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, Marketing
Collaborate within Trading, and with Marketing, Buying & Merchandising, Supply Chain to ensure that events, trading moments are accounted for in demand planning and reflected in warehouse capacity planning
Responsible for managing global e-commerce operations processes to ensure smooth operations
Monitor and report on e-commerce returns and collaborate with cross functional teams across Supply Chain, Digital Product, Merchandising, and Content, to look for ways to reduce and optimise
Work with Payments & Fraud team to develop understanding of declined orders, fraudulent activity, as well as developing strategies for regional online payment types
Monitor industry & competitor trends in relation to e-commerce, omnichannel, digital capabilities, retail operations best practices, and look for opportunities to implement

Profile description:

Personal Profile

Experience within digital trading
Proficient in data analysis and forecasting
Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI)
Experience working with trading, operations and Supply Chain
Experience in luxury fashion would be preferable

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Education level: Bachelor's Degree
Work experience: 4-5 years

Burberry

Manager, Digital Trading Operations

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