Sales advisor opportunity — Balzac Paris arrives in Marylebone!

Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne—chic, timeless, and cleverly twisty with our signature "Tradi-Barje" spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone.

The role reports directly to the Store Manager & Assistant Store Manager.

RESPONSABILITIES :

1 - STORE OPENING & CLOSING

Open and close register/POS systems
Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals)
Comply with the dress code defined by management
Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.)
Maintain boutique cleanliness (both inside and outside)

2 - SALES & CUSTOMER RELATIONS

Proactively engage with customers to reach targets set by management
Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling
Acquire new customers and foster customer loyalty
Adhere to the customer journey defined by management
Master and execute POS operations: processing payments, refunds, and item exchanges
Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.)
Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration)
Prepare daily food & beverage offerings for customers

3 - STORE MAINTENANCE & OPERATIONS

Ensure the sales floor is constantly replenished (floor stock, visual merchandising, and try-on items)
Maintain cleanliness across the sales floor, stockroom, and staff areas
Follow merchandising guidelines and point-of-sale materials (POSM) established by management
Participate in and prepare for the setup of new collection launches
Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.)
Contribute to and draft weekly performance reports

4 - STOCK & INVENTORY MANAGEMENT

Maintain and respect stockroom layout rules defined by the Stock Manager
Ensure proper garment presentation (steaming, hanging, and folding)
Participate in cycle counts and annual inventory audits as needed
Receive shipments as needed

REQUIRED SKILLS & QUALIFICATIONS :

Hard skills :

Proficiency in Shopify
Ability to receive and process shipments
Strong command of retail sales techniques
Knowledge of sales KPIs

Soft skills :

High level of thoroughness and rigor
Strong organizational skills
Proactivity and initiative-taking
Agility and adaptability
Excellent communication skills
Ability to work effectively in a team

Sales Advisor (m/f) - Permanent Contract