Store Manager opportunity — Balzac Paris arrives in Marylebone!

Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne—chic, timeless, and cleverly twisty with our signature "Tradi-Barje" spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone.

The Store Manager reports directly to the Retail Director.

RESPONSIBILITIES :

1 - STORE MANAGEMENT & ANIMATION

Comply with procedures and strategies established by management
Deliver an exceptional customer experience while adhering to sales process steps
Manage external service providers operating within the boutique
Propose and implement in-store activations and promotional events to exceed targets
Uphold and protect brand image and standards
Train and coach the team (sales pitch, procedures, collections, materials, etc.)
Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT

Monitor sales and financial KPIs
Understand the boutique’s P&L and respect budget constraints
Proactively develop action plans to achieve sales targets
Process daily/weekly bank deposits
Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT

Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
Identify hiring needs and liaise with the HR department
Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
Submit payroll variables within the deadlines specified by management
Create and optimize staff schedules
Conduct monthly 1-on-1 check-ins with team members and track progress
Set team and individual performance objectives
Conduct annual performance reviews within required deadlines
Intervene and alert the HR department regarding behavioral issues or policy breaches
Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT

Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
Supervise rolling stock-takes

· Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).

5 - MANAGEMENT

Celebrate and embrace differences
Support creative energy
Cultivate employee engagement
Share enthusiasm
Unlocking the power of the collective

✨ Profile required:

You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
You have prior experience as a Store Manager within a high-end ready-to-wear brand.

REQUIRED SKILLS & QUALIFICATIONS :

Hard skills :

Be familiar with and proficient in the following tools : Office Suite, Biron, Shopify…
Managing and optimising stock
Recruit and unite
Mastering schedule management
Mastering sales techniques
Budget management and financial oversight

Soft skills :

Strong attention to detail and rigor
Excellent organizational skills
Proactivity
Solution-oriented mindset
Agility and adaptability
Strong communication skills
Leadership skills

Store Manager (m/f) - Permanent Contract