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Who owns the customer after checkout?

After years of getting the customer to the checkout, retailers are now having to focus beyond the buy button, explains Rory O’Connor, CEO and Founder of Scurri who says control is the key. Retailers have worked hard to win the customer up to the moment of checkout by optimising their acquisition strategies, refining conversion funnels, investing...

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Business|Interview

Zalando's Eloisa Siclari: “We play in a different league to the Asian platforms”

Madrid – On March 12, Zalando will present its 2025 annual results and its outlook for the new 2026 financial year. Ahead of this announcement, FashionUnited interviewed Eloisa Siclari, Zalando's general manager for the entire Southern Europe region, discussing the online fashion giant's performance over the past year and its plans for evolution...

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