CapGemini news and archive

Study: 90 percent of consumers are “curious” about the metaverse

One innovation that brands, retailers and consumers can hardly ignore is the metaverse, a virtual reality space where users can interact with a computer-generated environment and each other. More and more brands and retailers have discovered the metaverse for themselves and are trying to attract their customers not only offline and online, but...

RetailFeatured

British retailers ‘cautiously optimistic’ about festive shopping season

93 percent of retailers have upped their online offering as they are “cautiously optimistic about the festive shopping season”, according to new research by consultancy firm Capgemini. The research, which surveyed 851 retail managers across France, Germany, the Netherlands, Scandinavia, the UK and the US, also found that 46 percent of retailers...

BusinessFeatured

Brands and retailers are turning to AI to turn searches into sales

With shoppers spending more time online than in physical stores many brands are leveraging data to convert searches into sales. According to Dow Jones, online stores are supercharging search-and-recommendation engines by feeding data into sophisticated algorithms, building predictive models with a level of accuracy unimaginable just a few years...

Retail

Online sales surge as UK's stores reopen

The week that England’s non-essential stores reopened saw online retail sales surge by 41.3 percent year-on-year, according to the latest IMRG Capgemini Online Retail Index. What’s particularly interesting is that for multichannel retailers, despite their physical stores reopening on 15 June, online sales grew by 71 percent year-on-year, which...

RetailFeatured

Under 35s to drive festive spend, focus on tech and eco products

Under 35s are expected to drive spend this festive season, according to a new report, with the millennial-and-younger age group paying particular attention to new technologies, new delivery methods and environmentally-friendly products. Shoppers in the 18-34 age group are willing to splash out more this holiday season - which kicks off with...

Retail

UK online clothing sales continue to slow

March marked the fifth consecutive month of single digit online sales growth in the UK, growing just 3.7 percent compared to the same month last year, according to new data. The latest IMRG Capgemini eRetail Sales Index revealed that for the first three months of the year, revenue growth for clothing stood at 2.6 percent growth, significantly...

BusinessFeatured

How do consumers feel about artificial intelligence?

Several fashion retailers have announced artificial intelligence projects recently, including Marks & Spencer, Net-a-Porter, and House of Fraser. The latest -- and perhaps largest -- of AI endeavors in the realm of fashion was launched last week by China’s e-commerce giant Alibaba, which opened an AI concept store in partnership with Guess. But...

Retail

Consumers are “increasingly frustrated” with physical stores

A third of shoppers would rather ‘wash the dishes’ than shop in-store, according to a new report by Capgemini’s Digital Transformation Institute, that surveyed consumers and retail executives from the UK, US, China, Germany, France, Italy, Spain, the Netherlands and Sweden. The report, which spoke to 6,000 consumers and 500 retail executives,...

RetailFeatured

Capgemini names retail trends for 2017

London - What can retailers expect this year? Well, according to consulting, technology and outsourcing agency Capgemini the four key trends will be ‘the rebirth of loyalty’, ‘the Internet of Things’, ‘virtual reality’ and ‘biometric recognition’. Bhavesh Unadkat, management consultant in retail customer engagement design at Capgemini said: “...

Retail

Warmer weather boosts retail sales in May

Hot weather drives strongest April to May sales growth in 10 years, according to the IMRG Capgemini eRetail Sales Index, with the average basket value increasing from 78 pounds year-to-date in 2015 to 81 pounds year-to-date in 2016. The index also recorded an online spend increase in May of 17 percent year-on-year, the highest growth rate since...

Retail

Online fashion sales records 22 percent growth in February

Online sales of clothing recorded an increase of 22 percent year-on-year in February, the biggest growth since June 2013, according to the IMRG Capgemini eRetail Sales Index. Clothing outperformed overall online retail sales, which grew by 18 percent, representing 8.9 billion pounds spent during the month. However, the index did note that the...

RetailFeatured

Over half of online sales now made through mobile devices

New data from the IMRG Capgemini Quarterly Benchmarking report has revealed that online sales made through smartphones and tablets has exceeded 50 percent for the first time. According to the figures, purchases through mobile devices accounted for 51 percent of UK online retail sales in the three months to January 2016, which marks a “...