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Christmas Customer Experience Index news and archive

Fashion

John Lewis drops out of ForeSee’s 'excellence threshold’

Department store chain John Lewis has dropped out of the ‘threshold of excellence’ in the ForeSee 2013 Christmas Customer Experience Index, which measures customer experience across the UK's top 40 online retailers. The annual index ranked John Lewis third, the same as last year behind Amazon.com and Amazon.co.uk, however the department store...

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