customer experience news and archive

Window shopping on the decline in the post-Covid era

With the threat of second wave of the pandemic looming and increased Government restrictions disrupting footfall on the high street, the immediate future of fashion retail is uncertain. The brands that succeed in these trying times will be those that place as much emphasis on customer experience online as they do in their bricks and mortar...

20 Oct 2020

Retail INTERVIEW

Paris Retail Week showcases 600 companies reshaping future retail trends

Europe's biggest retail fair Paris Retail Week kicks off today. FashionUnited spoke with its CEO Arnaud Gallet about the major challenges that lie ahead for the fashion retail sector. Does in-store shopping still have a place in the fashion industry in the digital age? Arnaud Gallet: Yes. More than ever and especially with fashion, which by its...

24 Sep 2019

Fashion INTERVIEW

Yun eyewear: minimalist design of the future

Designer Jiyoon Yun's shop on Rosenthaler Strasse in Berlin is a feast for the eyes in two ways. On the one hand, at Yun’s, glasses are available to fill any prescription and desire (sunglasses, anti blue light glasses, glasses that are so nicely minimalist that one would even wear them with perfectly fine eyes), and on the other, there is a...

2 Jan 2019