Foresee news and archive

Fashion

John Lewis drops out of ForeSee’s 'excellence threshold’

Department store chain John Lewis has dropped out of the ‘threshold of excellence’ in the ForeSee 2013 Christmas Customer Experience Index, which measures customer experience across the UK's top 40 online retailers. The annual index ranked John Lewis third, the same as last year behind Amazon.com and Amazon.co.uk, however the department store...

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Fashion

Amazon tops customer satisfacti​on index

Christmas shoppers have named Amazon as the best online retailer in the annual Foresee Online Retail Satisfaction Index, which ranks the UK’s top 40 online retailer websites. Amazon.co.uk, which has just launched its luxury fashion section, Premium Store, took the top spot with a score of 86 out of 100, narrowly beating off competition from the...

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