luxury retailers news and archive

Golden moments: How tech helps luxury retailers forge lifelong bonds with customers

Luxury brands are facing the challenge of serving valued customers consistently and personally, on a global scale. Personalisation allows a luxury brand to indulge its affluent customers in a meaningful way that will drive lasting loyalty. After all, it may be months or even years between purchases of a haute couture handbag or designer...

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2016, a year to forget for luxury retailers in Hong Kong

The retail sector in Hong Kong recorded the poorest annual sales in nearly two decades last year, according to a report by the ‘Nikkei Asian Review’. The Hong Kong government argues that this ‘annus terribilis’ partly responds to the declining number of Chinese tourists visiting the territory. The report reveals that retail sales in Hong Kong...