Marks and Spencers news and archive

Marks and Spencers comes out on top in customer satisfaction study

Consumer research organisation Which? has been on the hunt to uncover the best and worst of online retail customer service. A recent survey examined a total of 5,000 consumer responses, each with order issues that caused them to contact customer service at a wide range of online retailers throughout the UK. Each retailer was ranked with up to...

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Fashion

M&S customers face shipping delays for online orders

Although Marks & Spencer has successfully managed to cut complaints concerning its clothing arm down by 20 percent, the department store group is now facing a new slew of complaints from customers after delaying the delivery of online orders by up to two weeks. The group was forced to extend delivery times and put a hold on next-day delivery...

Fashion

Further drop predicted in M&S clothing sales

Analysts predicted that Marks & Spencer will reveal a further drop in general merchandise sales tomorrow when the department store releases its half-year financial results. Chief executive officer Marc Bolland launched a three-year plan back in 2010, with hopes of turning around Marks and Spencer’s declining general merchandise sales and...