MetaPack news and archive

70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience

A new report from ecommerce delivery technology leader Metapack uncovers the effect of negative delivery experience on consumer shopping behaviours. Amid the shift to online shopping, the research dives into consumer delivery experience across the UK, France and Germany and reveals that over two-thirds of consumers are less inclined to shop with...

BusinessPartner Content

3 reasons why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up rocketing by nearly 28%. In some parts of the world we saw 10 years of ecommerce growth in the space of 3 months. High demand is great news, but couple that with increased competition and shrinking customer retention rates and...

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Retail

Unboxed: How ecommerce is changing the delivery landscape

London - The continually evolving retail landscape is changing how shopping behaviour is affecting both in-store and online experiences and more importantly, changing customer expectations. As online shopping is now integral to our daily lives, leading retailers, brands and marketplaces can no longer afford to be complacent about the role...

Retail

Online retail delivery order volumes up, on-time deliveries down

Online retail delivery order volumes were up almost 17 percent year-on-year in October, according to the latest data from the IMRG MetaPack UK Delivery Index, however, the percentage of orders being delivered on time was down by 7.4 percent on last year. According to IMRG’s latest figures, next day and specific day deliveries accounted for 49...

Retail

Next-day deliveries continue to grow

Premium next-day delivery services are accounting for a greater share of online orders according to new research from IMRG and MetaPack, with more than a third of consumers selecting ‘next-day’ in 2016. The research reveals that 31 percent of all online retail orders in 2016 selected ‘next-day’ as the delivery option, up from 26.8 percent in...

Retail

Parcel volumes increase in February

Online retail parcel volumes increased by 16.8 percent in February, compared with the same month last year, according to the IMRG MetaPack UK Delivery Index. Even though there was an increase in volume from last year, compared to January 2016 there was a drop of 14.4 percent, which IMRG says is “typical” at this time of the year, however, the...

Retail|STUDY

UK's online retailers to ship out 1 billion parcels in 2015

Online retailers in the UK are set to ship a record number of parcels by the end of this year, hitting one billion shipments, according to the estimates of a new study carried out by IMRG and MetaPack. According to the IMPRG MetaPack UK Delivery Index, 2015 will become a record breaking year for online retail orders, after witnessing volumes...

Retail

2014 a record year for parcels dispatched in the UK

UK e-tailers dispatched more parcels from January to November 2014 than during the whole of 2013, according to the IMRG MetaPack Delivery Index, reiterating that 2014 was a record year for online retailing. The IMRG MetaPack Delivery Index forecasts that more than 930 million parcels will be dispatched by UK retailers across all sectors in 2014,...