Retail Research news and archive

UK high street facing store closures

A new report on the state of the UK high street says more than 20 percent of stores may close by 2018. The closures will also lead to job losses, with over 300,000 workers expected to be out of work. The report, called 'Retail Futures 2018,' says the consumer shift to ship more online will leave the high street volatile. A predicted 62,000...

Design

UK shoppers disatisfied with online customer service

A new study has found that 65 percent of shoppers in the UK have received poor customer service online, with 64 percent stating that they would not return to a business that gave poor customer service. Commissioned by online customer helpdesk Sirportly, the YouGov survey of over 2,000 UK shoppers found that consumers are being let down online by...

Fashion

Retail crimes cost retailers £4.9bn

Fashion businesses suffering during economic downturn is a well-known news topic, however retailer's losses are also greatly affected by shoplifting, fraud, organised retail crime and administrative errors, all of which cost the UK high street an estimated £4.9 billion over the past 12 months, according to new figures. The total amount of retail...

Fashion

Rise of vacant shop numbers

More and more shopping destinations are finding it difficult to keep their spaces full of retailers. Today, one out of seven retail spaces across the UK stay empty, and no consumers are coming through the doors. According to research by Local Data Company 26,000 shop units are empty in the 794 towns that are surveyed. The vacancy rates increased...