Skillsmart news and archive

Are you being served?

New research from Skillsmart Retail, the Sector Skills Council for Retail shows that nearly half of UK retail businesses (43.3%) believe that customer service could be improved across the country, indicating that they have a lot of work to do to improve their customer service levels. In light of this, customer service in the retail sector was...

Fashion

Retail bodies insist on good customer service

In amongst the ever growing fashion platform, multi channel offerings and focus on ecommerce, leading industry bodies are calling for retailers not to forget their basic principles. Skillsmart Retail and the National Skills Academy for Retail have called for retailers to remember ‘good old’ customer service in these changing and varying times....