John Lewis launches CollectPlus trial

Department store chain John Lewis has started a trial to offer customer collections through

CollectPlus, allowing shoppers to pick up John Lewis products bought online at local convenience stores and petrol stations.

The trial will initially serve Scotland, Northern Ireland, Wales and the South West of England, offering customers more than 1,500 locations from newsagents to supermarkets to pick up their goods for a fee of 3 pounds.

Sarah Ince, business development manager at John Lewis, said: “Click and collect services remain an area of huge growth for John Lewis and we’re delighted to offer this option to our customers alongside the collection service available in our own shops.

“The CollectPlus network provides us with a truly national reach and means that customers who may not necessarily live close to one of our shops can still collect their online order at their convenience.”

The new service follows the successful launch of a free national returns offer in February, which offered John Lewis customers the choice to return online purchases from their local CollectPlus store.

Neil Ashworth, CEO of CollectPlus, added: “This is a great example of how CollectPlus is the perfect partner for retailers. We are trialling the service in these four regions of the UK to offer John Lewis new customer touch-points, in areas where residents are in need of greater choice and convenience.

“The partnership with John Lewis so far has proven to be a great success and we’re very excited to be working with them to help to successfully deliver to more online shoppers around the UK.”