John Lewis to offer online fashion return options

John Lewis is to offer its customers the option of returning

online fashion purchases through convenience stores, newsagents and petrol stations after signing a deal with store-based parcel service CollectPlus.

With over 5,000 stores in the CollectPlus network, John Lewis said the free service will make it easier for customers to return clothes, shoes and fashion accessories.

From early autumn 2013, John Lewis will also trial a ‘Click&Collect+’ service from CollectPlus in Scotland, Northern Ireland and parts of South West England. This will give customers the ability to pick up their John Lewis online purchases from their local CollectPlus parcel store. The service will cost £3 and will typically take three days to fulfil.

Karen Dracou, head of omnichannel development at John Lewis, said: "Orders using Click & Collect have nearly doubled over the past year, and accounted for an impressive 35 percent of online sales over the Christmas period, so we know that customers are looking for ever-more convenient ways of shopping with us.

"By partnering with CollectPlus, we can extend our existing reach of John Lewis and Waitrose collection points to a wider geographical base, providing an even more convenient way for our customers to shop."