The Retail Facilities Manager is responsible for ensuring that all UK & IRE PRO and RLS retail locations are well-maintained, safe, and compliant with operational standards. This role oversees the day-to-day management of facilities operations, vendor relationships, preventative maintenance, and repair services across multiple stores. The Retail Facilities Manager plays a key role in supporting the Ralph Lauren customer experience by providing functional, clean, and welcoming store environments for both customers and employees.

The Retail Facilities Manager will be responsible for overseeing the Facilities Coordinator, providing direction, feedback, and support to ensure effective delivery of tasks and alignment with departmental priorities. This role includes coaching, workload management, and performance development of the Coordinator, while ensuring smooth collaboration across the wider team.

Oversee facilities operations across all retail locations, including building maintenance, cleaning, HVAC, lighting, fire systems and utilities.
Respond promptly to urgent maintenance requests, coordinating with vendors and internal teams to resolve issues.
Manage vendor relationships and contracts, ensuring service level agreements (SLAs) are met and costs are controlled.
Conduct regular store visits to monitor condition, identify risks, and ensure compliance with health, safety, and environmental standards.
Partner with retail operations, brand presentation team and regional and store managers to prioritize and address facilities-related concerns.
Develop and manage the facilities budget, tracking expenditures and support with delivering monthly forecast and Actuals.
Manage the Ariba (SAP) accounting process from beginning to end supporting vendors and internal partners with timely and accurate payments.
Support capital improvement projects (CAPEX), store openings, relocations, and refurbishments.
Using Service Channel (CAFM system) and other resources, maintain accurate records of maintenance activities, warranties, permits, and compliance documentation
Develop and manage preventative maintenance schedules to minimize downtime and extend the lifecycle of assets.
Support Ralph Lauren initiatives to reduce energy usage, improve efficiency, and support corporate environmental goals.
Support Corporate Office teams in London and Watford as and when required in similar facility capacity
Deputise in absence of Facility Director during holidays and or peak periods

3+ years of experience in facilities management, preferably in a multi-site retail environment.
Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, etc.).
Proven experience managing vendors, contractors, and service providers.
Excellent organizational and project management skills with the ability to handle multiple priorities.
Strong analytical and budgeting skills.
Effective communicator with the ability to build relationships across all levels of the organization.
Willingness to travel to store locations as needed and flexibility to respond to urgent issues outside normal working hours if required

Ralph Lauren

Facilities Manager

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