Keyholder- Hackett London

Role overview

As a Keyholder for Hackett London at Gunwarf Keys, you will play a key role in delivering an exceptional customer experience while supporting the day-to-day operation of the store. You will act as a trusted representative of the brand, helping to maintain high standards across sales, service, visual presentation, and store security.

Key responsibilities

• Open and close the store in line with company procedures and security standards.
• Support the store management team with daily operations and ensure smooth running of the shop floor.
• Deliver outstanding customer service and build long-term relationships with clients.
• Drive sales by offering expert product advice, styling support, and personalised service.
• Maintain excellent visual merchandising and brand presentation standards.
• Support stock control, deliveries, replenishment, and inventory accuracy.
• Ensure compliance with company policies, health and safety, and cash handling procedures.
• Act as a role model for the team, setting a positive example in service, professionalism, and accountability.

Required qualifications and experience

• Previous retail experience, ideally in premium or fashion retail.
• Experience in a keyholder, senior sales, or supervisory support role is an advantage.
• Confidence in handling store opening and closing procedures.
• Strong customer service and sales focus.
• Good understanding of retail operations and store standards.

Desired skills and competencies

• Strong communication and interpersonal skills.
• Commercial awareness and a proactive approach to achieving targets.
• Reliability, responsibility, and attention to detail.
• Ability to work effectively both independently and as part of a team.
• A passion for fashion, premium brands, and delivering a high-quality client experience.
• Flexible and adaptable approach to working in a fast-paced retail environment.

Benefits and perks

• Opportunity to grow within an international fashion group.
• Be part of a premium brand with strong heritage and global recognition.
• Access to a collaborative and values-led working environment.
• Career development opportunities within AWWG.

Company culture and values

At AWWG, we are driven by passion, collaboration, ownership, innovation, inclusivity, and adaptability. We value people who take initiative, support their teams, and contribute to a positive and inclusive workplace. Sustainability and responsible business practices are central to how we work.

Application process

If this sounds like the right opportunity for you, we encourage you to apply. If you are shortlisted, Maria will contact you with the next steps. If you have any questions that cannot be answered at this stage, you will receive the relevant information if you move forward in the process.