About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

The Marketing Operations Manager plays a key role in coordinating the seamless rollout of campaigns, launches, and brand initiatives across the business. You will translate strategy and commercial priorities into actionable briefs, timelines, and delivery plans, ensuring work is delivered on time, on brand, and consistently across all channels and markets, including the UK, US, Middle East, and our other international territories.

You’ll manage campaign workflows end to end, own the marketing critical path, and ensure continuity of messaging across the full marketing mix, with aligned execution across all core marketing channels. Acting as a central point of coordination, you will provide visibility across priorities, dependencies, and delivery, while continuously improving processes and systems to support scale, efficiency, and high-quality output.

You will also work closely with brand and social teams to support community-focused initiatives, including events, activations, and influencer-led moments, while helping drive global growth and contributing to the ongoing development of the marketing function.

Key Responsibilities

· Own and lead the marketing/trading calendar, coordinating seasonal plans, launches, and key brand moments, ensuring milestones are planned, tracked, and delivered

· Act as the central point of coordination across Marketing, Creative, E-commerce, Product, Merchandising, and wider business teams

· Manage end-to-end campaign workflows across campaign launches, brand moments, and always-on activity, maintaining clear briefing, feedback, and approval processes across teams

· Partner with channel owners (Social, CRM, Outreach, Paid Media, and Affiliates) to ensure aligned messaging and cohesive campaign rollout across all touchpoints

· Track progress across multiple workstreams, proactively identifying risks, delays, or challenges

· Collaborate with brand and social teams on events, influencer activations, and interactive community initiatives to engage audiences and strengthen brand affinity

· Ensure creative output aligns with campaign objectives, brand direction, and performance requirements

· Coordinate channel-level asset delivery, ensuring correct formats and platform optimisation

· Implement and maintain tools, templates, and frameworks to drive consistency and efficiency, while continuously refining marketing and creative processes to improve clarity, collaboration, and output quality

· Support campaign budget tracking and approvals in partnership with finance

· Monitor campaign delivery and outcomes to inform reporting, planning, and post-campaign analysis

· Gather stakeholder feedback to identify learnings and inform future improvements

About You
· Proven experience within Marketing Operations, campaign or creative management, or a similar role, preferably within fashion or e-commerce

· Strong understanding of creative production and multi-channel marketing

· Highly organised and detail-oriented, able to manage multiple priorities in parallel

· Confident communicator, comfortable working across teams and stakeholders

· Commercially minded, with a strong understanding of brand, messaging, and creative that reflects and reinforces the brand vision

· Calm, proactive, and solutions-focused in fast-paced environments

· Previous experience contributing to the planning and execution of brand events and activations is advantageous

What's on offer?

Bi-annual bonus scheme
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay
Free snacks, drinks & treats
Social events

Marketing Operations Manager

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