Omnichannel Intern

Fixed Term Contract (1 year)

Start Date: January 2027

Join the Lacoste Team as our Omnichannel Retail Intern!

Reporting to: E-Commerce & Omnichannel Manager UK & Ireland

Hybrid working: London office / home (3:2) 

At Lacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, we create memorable experiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, and make a lasting impact in the world of fashion and retail.

As our Omnichannel Intern, you will play an important role in supporting the delivery of a seamless customer experience across our retail and digital channels. Working closely with teams across Retail, E-commerce, Customer Service, and Operations, you will gain hands-on exposure to omnichannel services, digital retailing, customer experience, and business-critical projects. This is an exciting opportunity to develop your skills within a premium global brand, contributing to the success of Lacoste UK & Ireland while supporting our ambition to strengthen our premium positioning and sport-inspired identity.

Your responsibilities:

• Support Omnichannel Operations: Assist in the day-to-day management of omnichannel services and customer journeys across retail stores and e-commerce, helping to ensure a seamless and consistent customer experience.
• Partner with Retail Teams: Support communication with store teams, helping to drive awareness, engagement, and adoption of omnichannel initiatives while providing guidance on services, processes, and customer journeys.
• Enhance the Online Customer Experience: Monitor customer feedback, conduct website health checks and campaign audits across the UK & Ireland websites, and identify opportunities to improve performance and user experience. 
• Deliver Reporting & Analysis: Support the tracking and reporting of omnichannel performance metrics, competitor benchmarking, and trend analysis to provide actionable insights and recommendations.
• Contribute to Business Projects: Assist with the testing, implementation, and coordination of omnichannel initiatives, collaborating with cross-functional teams to ensure successful delivery.
• Provide Team & Administrative Support: Maintain reports, action trackers, training materials, and documentation while supporting the wider Retail team with administrative tasks and project coordination.

Why join Lacoste?

Working at Lacoste means…

Representing an iconic brand that’s part of the MF Brands Group, alongside Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities. Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs time to recharge. Embracing our Durable Elegance approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunities a reality through impactful opportunities

Rewards & Benefits:

• Health & Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assist Programme with the Retail Trust 
• Holidays: 25 days per year plus usual UK bank holidays and an additional 10 days each year to work remotely from abroad.
• Swag: up to 65% off Lacoste products 
• Learning & Development: Continuous support on your learning journey from day one
• Parenthood: Enhanced family leave and pay from day one, paid Assisted Conception leave
• Extras: Employee Referral, Long Service Award, Social Committee events

Ready to join a unique adventure?

1st step: Apply now and live the Lacoste candidate experience 

2nd step: First call with the Talent Acquisition Business Partner 

3rd step: Interview with the E-Commerce & Omnichannel Manager

5th step: Accept the challenge and become a Lacoste teammate!

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email uktalent@lacoste.com (please include 'Workplace Adjustments' in the subject line).

Your profile:

• Share the same values: Play as One Team | Play with Elegance | Play by Daring | Play with Tenacity 
• Retail & Omnichannel Interest: Previous experience within a fashion, luxury, or retail environment, with a good understanding of omnichannel services such as Click & Collect, Returns, Gift Cards, and customer service processes. 
• Digital & E-commerce Curiosity: Passionate about customer experience, e-commerce, and digital innovation, with an interest in understanding how retail and online channels work together to drive customer satisfaction. 
• Strong Analytical Skills: Comfortable working with data, reporting, and performance metrics, with the ability to identify trends, draw insights, and make recommendations.
• Technical Proficiency: Advanced knowledge of Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams, with confidence in managing reports, trackers, and presentations.
• Communication & Collaboration: Strong interpersonal skills with the ability to build positive relationships and work effectively with colleagues across Retail, E-commerce, Operations, and Customer Service teams.
• Organisation & Proactivity: Able to manage multiple priorities, work independently, and take ownership of tasks while maintaining a high level of accuracy and attention to detail.
• Growth Mindset: Curious, eager to learn, and excited by the opportunity to gain broad exposure to retail operations, e-commerce, and omnichannel strategy within a premium global brand.