Job Title:

Wholesale Account Specialist EDI (12 month FTC)

Department:

Customer Services Department

Reporting to:

Customer Services Manager

Role Purpose:

To perform all administrative tasks relating to EDI and wholesale customer order management and aftersales support

Nature and Scope of Position:

The Wholesale Account Specialist is responsible for ensuring on time coordination and delivery of sales orders and After Sales support to our EDI and wholesale customers.

The key success factors in this role are excellent attention to detail, the ability to multi-task and to remain flexible under pressure and with shifting priorities.

The Customer Services function is the backbone of the Jimmy Choo Commercial and Operational departments. The Customer Services department is the central point of contact for all sales and delivery requests for our retail stores, wholesale customers, distribution partners and franchisees. This role will involve working closely with the Customer Services and After Sales team, the International Commercial Sales team, our Sourcing and Production teams in Italy, logistics and warehouse teams and also Credit Control. The EDI Wholesale account specialist should continuously endeavour to meet if not exceed customer expectations.

The Wholesale Account Specialist is based at the Head Office in London and reports to the Customer Services Manager.

Key Accountabilities:

Supporting the Commercial teams and wholesale customers using SAP (for EDI order management) OET and customer portals
Manage the Bulk orders, follow up shipments
Manage EDI customer orders, timing, allocation, despatch
Facilitate order confirmations and updates regarding orders
Daily release of orders
Working with sales team on replenishment
Facilitate customer order reports, ie Projections from SAP
Managing commercial returns and any associated credit notes on SAP
Creating composition files for customers
Manage Charge backs, via customer portals
Aftersales claim process management, including components flow and quality issue management
Provide excellent internal and external customer service
Communicate effectively with all departments and external customers and partners

Qualification/Education

Graduate calibre individual

Experience Required

Experience within a demanding and challenging administration department preferably on an international level and advantageous within the luxury sector.
An understanding of EDI
An understanding of Logistics and Supply Chain
Ability to interface comfortably and effectively with employees at all levels within Jimmy Choo.
Accuracy and attention to detail is paramount
Ability to juggle and prioritise tasks, and meet deadlines under pressure
The ability to work independently and take initiative
Excellent organisational skills which ensure follow-through of tasks to completion
Excellent communication skills and a positive attitude and ability to work in team

Particular skills & technical knowledge required

SAP experience is mandatory
Highly Proficient user of MS Office Excel
Proficient user of MS Office Outlook (or another email system)
Ensure delivery of results within tight deadlines
Excellent communication and interpersonal skills
Strong commercial awareness
Ability to work in a fast-paced environment, being flexible in approach to meet requirements
Ability to learn new systems

Characteristics required

Innovative, proactive and service driven. Obsessed with delighting customers with a “can do” approach
Excellent organisational skills with the ability to multi-task and prioritise effectively
A sense of urgency and an ability to deal swiftly with changing business and customer needs
Team player with the ability to work on own initiative when required
Transparent, consistent and committed
Confident and assertive with the capability and will to develop self

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Jimmy Choo

Wholesale Account Specialist

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