Rising costs and falling profits: how can retailers fight the margin squeeze?

The past decade has seen incredible transformation in the retail industry. The boom in e-commerce has been a catalyst for change. Where, and how customers shop has altered beyond recognition. The fast pace shows no sign of abating. This has not been without its challenges. Under pressure to deliver across multiple channels and fulfil customer demand, retailers are now faced with pressures that are squeezing their profit margins ever tighter, despite healthy sales.