David Walmsley news and archive

House of Fraser names David Walmsley as Chief Customer Officer

British department store group House of Fraser has appointed David Walmsley as Chief Customer Officer. His start date at HoF has yet to be announced, but is set to be communicated in due course, according to the department store group. Former Director for M&S Digital at Marks & Spencer, David brings over twenty years of retail and digital...

People

M&S reshuffles retail responsibilities to cover maternity leave

Marks and Spencer has reshuffled responsibilities for its retail and e-commerce departments to cover the maternity leave of its executive director of multichannel Laura Wade-Gery. Leaving to go on maternity leave on September 1, Wade-Gery’s role will be handled by director of retail Sacha Berendji and director of M&S.com David Walmsley. Both...

Design

Marks and Spencer offers product recommendations

Marks and Spencer has become the first retailer to provide online shoppers with product recommendations. To create a more customer-centric user experience online, Marks & Spencer is using RichRelevance to deliver personalised product recommendations to shoppers as they browse the site. Recommendations are based on shopping patterns such as...