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Retail

Returns cost retailers 425.6 billion pounds a year

Retailers worldwide are losing around 425.6 billion pounds a year simply through customer returns, according to new research from retail analyst firm IHL Group, commissioned by OrderDynamics. IHL’s report, ‘Retailers and the Ghost Economy: The Haunting of Returns’, shows the total cost of product overstocks, out-of-stocks and customer returns,...

24 Jun 2015