IMRG news and archive

Online sales surge as UK's stores reopen

The week that England’s non-essential stores reopened saw online retail sales surge by 41.3 percent year-on-year, according to the latest IMRG Capgemini Online Retail Index. What’s particularly interesting is that for multichannel retailers, despite their physical stores reopening on 15 June, online sales grew by 71 percent year-on-year, which...

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Retail

Shoppers have “zero tolerance” for poor retail

New research from payments provider Klarna has revealed that 40 percent of shoppers say that just one bad experience would stop them from returning to a brand, showing that it is a struggle for retailers to retain customer loyalty as today’s shoppers increasingly have a “zero tolerance for a poor retail experience”. The research conducted by...

Retail

1 billion pound online spend predicted for Boxing Day

Online retail spend on Boxing Day is expected to exceed more than 1 billion pounds for the first time, according to new research from IMRG. The industry association for online retail is predicting that online spend will be up 7.9 percent to 1.03 billion pounds on Boxing Day, up from 954 million pounds in 2016. In addition, IMRG is also...

Retail

UK online Black Friday sales increased by 11.7 percent

The amount spent on UK online retail sites on Black Friday 2017 was up 11.7 percent to 1.39 billion pounds, according to data from IMRG, up on the 9 percent originally forecast as growth for the day. Of that spend, 39 percent was completed on a smartphone, with the device taking the highest share of sales against desktop and tablet. While this...

Retail

Online retail delivery order volumes up, on-time deliveries down

Online retail delivery order volumes were up almost 17 percent year-on-year in October, according to the latest data from the IMRG MetaPack UK Delivery Index, however, the percentage of orders being delivered on time was down by 7.4 percent on last year. According to IMRG’s latest figures, next day and specific day deliveries accounted for 49...

Retail

Next-day deliveries continue to grow

Premium next-day delivery services are accounting for a greater share of online orders according to new research from IMRG and MetaPack, with more than a third of consumers selecting ‘next-day’ in 2016. The research reveals that 31 percent of all online retail orders in 2016 selected ‘next-day’ as the delivery option, up from 26.8 percent in...

Retail

Christmas Day online sales set to top 800 million pounds

UK shoppers are set to spend 805 million pounds online on Christmas Day, an increase of 10.1 percent on the same day in 2015, according to research from IMRG. The research is based on online sales data from IMRG and supported by online site traffic volume data from SimilarWeb and suggests that this year’s Christmas Day will see consumers...

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Business|IN-DEPTH

Black Friday 2016 to be the biggest yet - but will it deliver on all its promises?

London - Black Friday - the day which usually comes after Thanksgiving in the United States and sees retailers kick-off their promotional offers in the run up to Christmas - is either a hated or beloved event. As awareness for the borrowed shopping event continues to grow, conflicting reports concerning the big day emerge from retail research...

Retail

IMRG to launch digital data panel as part of SaveTheHighStreet

During the launch of the new initiative, SaveTheHighStreet on Wednesday evening, IMRG (Interactive Media in Retail Group), e-commerce trade organisation, revealed the launch of a new digital high street data panel, which aims to monitor sales. James Roper, founder of IMRG, announced the data panel launch as part of the new movement to help...

Retail

SaveTheHighStreet.org to launch this week

A new initiative, which sees a coalition of government, business associations and local shops come together to protect the high street and help it grow in a digital age, is set to launch this week. Named Save The High Street, the coalition which is backed by the likes of Google, IMRG and Tech City, was established to offer support to shop...

Retail

Warmer weather boosts retail sales in May

Hot weather drives strongest April to May sales growth in 10 years, according to the IMRG Capgemini eRetail Sales Index, with the average basket value increasing from 78 pounds year-to-date in 2015 to 81 pounds year-to-date in 2016. The index also recorded an online spend increase in May of 17 percent year-on-year, the highest growth rate since...

Retail

Parcel volumes increase in February

Online retail parcel volumes increased by 16.8 percent in February, compared with the same month last year, according to the IMRG MetaPack UK Delivery Index. Even though there was an increase in volume from last year, compared to January 2016 there was a drop of 14.4 percent, which IMRG says is “typical” at this time of the year, however, the...