Customer loyalty conference

Retailers struggling to keep their customers base in turbulent economic year will be pleased to hear of The Retail Bulletin Customer Loyalty Conference.

With less disposable income in their pockets and a variety of shopping channels at their fingertips, today’s shoppers are becoming more and more difficult to retain. With higher expectations of customer service and an increased demand for lower prices; keeping customers loyal in today’s challenging economy is the key to retail survival.

The conference will address issues about focusing on your customer to understand their needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose. Key speakers on the day include executives from Marks & Spencer.

The event takes place on 22 June 2010 in Central London.