- Danielle Wightman-Stone |
Supermarket giant Tesco is following in the footsteps of John Lewis by introducing a charge to customers for click-and-collect orders costing less than 30 pounds.
From February 2, the supermarket will charge customers 2 pounds for every click-and-collect order on non-food products for its Tesco Direct orders, which includes its F&F clothing label.
In July, John Lewis introduced a similar charge for click-and-collect orders collected in its stores and in branches of Waitrose, the department store also charges 2 pounds for orders under 30 pounds.
Tesco explained that the charge was to ensure its click-and-collect service "remains sustainable for the future,” and that the surcharge means that customers would continue to receive “a great online experience” as well as the “convenience of click-and-collect services at every Tesco store across the UK”.
Tesco’s rival Asda currently offers click-and-collect free of charge, while Sainsbury’s charges customers for click-and-collect on clothing orders under 15 pounds.