BT news and archive

BT opens concept store to meet the needs of digital consumers

BT has opened a digital experience concept store in the UK to show retailers how they can transform their physical stores to meet the needs of digital consumers. Branded as ‘Alexander Black’, the concept store features fashion, homewares and grocery departments plus an in-store café and more than 40 digital solutions, with the aim of meeting the...

Design

BT launches new authentication service

BT has launched a new authentication service to enable UK retailers providing online services to combat growing fraud levels and protect user identities. The new service, BT Managed Authentication, is aimed at organisations which attract large number of customers over the internet to access a specific application. It provides “multi-factor...

Fashion

Technology entices shoppers: Lighting up the high street

Retailers risk disappointing customers by not investing in new technology to improve the retail experience. British retailers are focussing their technology investment on cost cutting and driving internal efficiencies over the next 12 months, despite customers demanding more innovative technology to deliver a more rewarding shopping experience,...

Fashion

Recession hits retailers

According to a survey by Martec International for the IT in Retail it is clear that the recession has hit the industry. The retail report sponsored by BT Expedite, questioned 100 companies and shows that the highest number of companies in seven years has dropped out of the list due to liquidation, including MFI, Woolworths and Zavvi. Despite...

Fashion

Online UK sales growth

Even though we live in a world surrounded by technology, nearly a quarter of UK internet-users have never bought anything online. Times are changing and according to BT's 21st Century Life Index, the level of customers purchasing groceries and clothing online has undergone dramatic growth in recent years. These findings form part of a study...

Fashion

BT launches multichannel solution

Communication company BT is launching an integrated multichannel ordering and returns solution for retailers. This strategy recognises the demands placed on retailers by continued growth of online sales. According to Verdict Research, in 2007 this represented 5.2% of all UK retail sales which was up from 3.8% in 2006. The BT customers who...

Fashion

BT acquires Fresca Limited

We all know BT has its hands full to keep their customer care up and running, today we found out that the telecom company will strengthen its services by the acquisition of Fresca Limited. With the acquisition of the retail e-commerce service provider, BT is looking to reinforce the e-commerce and IT integration capabilities of BT Expedite, the...