Which news and archive

Which calls for stronger precautions regarding BNPL debit risks

Consumer watchdog Which has called for more vigorous precautions to be in place regarding Buy Not Pay Later (BNPL) options, as new research by the firm revealed consumers are unaware of the debt risks associated with the product. The payment method’s popularity has skyrocketed in recent years, providing consumers with an alternative, flexible...

Retail

58 percent of Christmas shoppers face delivery problems

Almost three in five UK shoppers (58 percent) who received deliveries over the Christmas period last year experienced a problem, according to a survey by consumer group Which?, with only a third (32 percent) of people feeling like deliveries went completely as planned. The most common problems were deliveries which arrived too early (29...

Retail

Dorothy Perkins, Sports Direct named worst UK retail websites

Which, the largest independent consumer body in the UK, has released a survey of the best and worst retail websites. In fashion, John Lewis scored the highest in its annual online shops survey, coming sixth place and scoring 90 percent. John Lewis is the only retailer to capture a spot in the top ten, with CTshirts.com scoring 88 percent and...

Retail

John Lewis knocked off top spot for best high street store

Department store John Lewis has dropped down to joint third in a ranking of the best high street shops by consumer research group Which?. The annual survey asked more than 10,000 consumers about their shopping experiences at 100 major retailers, with the customer scoring based on satisfaction and the likelihood of recommending each shop. DIY...

Retail

IKKS opens first UK store

French contemporary label IKKS, which caters for women, men and children, has opened its first UK store on South Molton Street. The 540 square foot store will house the brand’s ready-to-wear womenswear collection, as well as accessories, bags and footwear. It will sit alongside other French brands in the area including Maje, Sandro, Claudie...

RetailFeatured

Topshop rated Britain’s worst fashion shop by Which?

Arcadia’s fashion chains Topshop and Topman have been ranked Britain’s worst fashion shops, closely followed by H&M and BHS, in the annual retailer survey by consumer watchdog Which?. The annual survey of 100 well-known high street names, surveyed 9,409 members of the public to rate stores based on their prices, store environment, customer...

Design

Consumers warned about pseudo sales

Consumer groups warned shoppers to be on their guard against ‘pseudo-sales’, in which prices are inflated just before they are discounted so that the deal looks better than it actually is. Consumer group Which? has urged shoppers to be vigilant of such tactics and warned them to ‘know their shopping rights for the Boxing Day sales’. Under...