Repair Studio Assistant

Position:          Repair Studio Assistant - 40 hours per week + bonus

Location:         Samsonite Store, 285 Oxford St, London W1C 2DW

Availability:     March/April 2025  

Repair Studio Assistant

Are you looking to join a fun fast paced sales environment? 

Samsonite have a fantastic opportunity for you to join their worldwide leading luggage and accessory brand. The role is a great mix of commercial, operational and customer service, we are looking for a confident, charismatic, self-motivated individual who thrives in a fast-paced environment.

About Us: 

Throughout our 110+ year history, we have been resolutely focused on innovation, design and have been the industry leader in the use of new materials. Our values are guided by our company motto “Do unto others as you would have them do unto you” which incapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity, Family Feeling. Building on our enduring values and our heritage of innovation, quality, and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world.

Responsibilities:

• Engages with the team and drives teamwork. 
• Exhibits exceptional customer service with a solution orientated mindset. 
• Assess and diagnose suitcase issues promptly and accurately. 
• Perform efficient and high-quality repairs.
• Maintain a net and organised workspace. 
• Stay up-to-date on new industry trends and suitcase technologies 
• Communicate politely and clearly with customers that come to the repair studio and those who call or message. 

Preferred Skills & Qualities:

• Flexible availability 
• Positive can-do attitude. 
• Confident using Microsoft Teams and what’s app business. 
• Patient and able to work under pressure. 

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Team player and motivator
• Target driven
• Brand sensibility
• Good command of English
• Flexibility