Marks & Spencer appoints new head of insight and loyalty

Marks & Spencer has named former Asda executive Andrew Mann as its new head of insight and customer loyalty as the UK retailer begins the next phase of its five-year turnaround plan.

Though specific details about his role are yet to be released, Marks & Spencer said in a statement that Mann will be working closely with Jeremy Pee, who was appointment as the retailer’s new chief digital and data officer in September 2018.

Mann had been vice-president of insight, pricing and digital CRM at Asda since 2016, before leaving in March last year. He has also held senior roles at Co-operative Group, Sainsbury’s and Tesco.