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UK returns are estimated to generate 750,000 tonnes of CO2 emissions

For retailers and environmentalists alike, the crux of fashion e-commerce is the high volume of returns. At best, returns should be mitigated at point of sale, reducing a potential for return shipments, and to be handled more efficiently if they do get sent back. This requires optimisation of logistics and operations processes for efficiency and...

15 Mar 2023

Business

New Look to trial charging for online returns

New Look is said to be trialling a 1.99 pound return fee for online orders in order to offset any possible price rises. The fee will apply to postal returns only, with in-store returns for online orders to continue being free. In a statement to FashionUnited, a New Look spokesperson commented: “New Look has taken the decision to trial a 1.99...

10 Feb 2023

RetailFeatured

Inditex expands its return fee to home market

Zara parent Inditex since May has been charging online shoppers in select regions for returning unwanted items. On Thursday the group said it would expand the charge to its home base of Spain, one of its core markets. A fee of 1,95 euros will be deducted from a processed refund, unless goods are dropped off at a physical store. The cost of...

2 Feb 2023

Business

Faslet, the digital size advice company for clothing e-commerce that aims for a 100% reduction of size-related returns

It's a common problem: You're looking online for the perfect dress or a comfortable shirt, but you're not sure about your size. To remove all doubt, you open the size chart. Problem solved, you would think, only this jungle of labels and ways of measuring yourself only increases your uncertainty. It is no secret that it is often difficult to...

30 Jan 2023

Business

Moss Bros and THG among retailers introducing return fees

A number of retailers have said they would be introducing a fee for shoppers looking to return items bought online just one week after the busy holiday season. THG, Moss Bros and Mountain Warehouse have announced the new condition, according to The Telegraph, as return rates continue to increase. Beauty conglomerate THG, which owns the likes of...

5 Jan 2023

Business

Breaking the returns cycle

Understanding why consumers return online fashion purchases is a major step towards reducing them, says Sarah Curran MBE, MD EMEA at True Fit. The battle to reduce the volume of returned clothing and footwear – as high as 70% for some brands – has largely been fought on the inward rather than the outward journey; most of the tech solutions...

18 Oct 2022

Business

H&M considers charging a returns fee for goods bought online

Fast fashion retailer H&M has said it is considering charging fees for returns for goods bought online. As return numbers surge - up to 30 percent of all items bought online are sent back – free shipping is biting into retail margins. In a call with analysts H&M CEO Helena Helmersson said: “It all depends on how it’s received by the customer. So...

3 Oct 2022

Business

British Fashion Council enlists Roland Berger for report on e-commerce returns

The British Fashion Council (BFC) has announced that it has commissioned global strategists Roland Berger, in partnership with DHL, to carry out a report that hopes to solve problems surrounding e-commerce returns in fashion. The initiative comes as part of the BFC’s Institute of Positive Fashion (IPF) and will see initial findings and...

9 Sept 2022

Fashion |Interview Featured

Sustainability expert slams viral TikTok fashion trend

Gen Z may be leading the sustainability charge but so far their eco-conscious hopes for the future is marred by their shopping habits and keeping fast fashion retailers like Shein and H&M in high demand. A viral hashtag on TikTok, called “Keep or Return”, has clocked over 140 million views. Here fashion bloggers order mountains of clothing to...

29 Aug 2022

Retail

British consumers underestimate the cost of online returns

Seven out of 10 British consumers consider the environmental impact of online returns, according to new research from retail agnostic app Slip, but 82 percent underestimate the actual cost of online returns to retailers. Slip’s ‘Returns in the UK’ report reveals that while 62 percent of Brits would consider purchasing second-hand clothing to...

25 Aug 2022

RetailFeatured

Could customer selfies curb online returns?

Returns are the bain of digital pureplayers and retailers with ecommerce alike. The online fashion industry has one of the highest levels of retail returns, a result of fast fashion companies offering lenient returns policies for customers to have no risk in trying sizes and styles. But high volume returns come with a cost, not just for...

18 Jul 2022

Retail

UK consumers are "happy" to pay for returns if used to subsidise greener e-commerce

New research from ReBound, which helps the likes of Asos manage returns, has revealed that 69 percent of UK consumers are happy to pay to return unwanted fashion purchases, as long as the money was used to subsidise more environmentally friendly return options. ReBound and CensusWide surveyed more than 1,000 online shoppers and found that while...

18 Jul 2022