Returns news and archive

Returns are Rising and Poor Product Information is to Blame

Product returns are no longer just a post-purchase problem. According to new research from Akeneo, poor product information is now influencing every stage of the customer journey, from purchase confidence and conversion, to return rates, loyalty and lifetime value. Returns continue to rise globally, according to the National Retail Federation,...

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Business|Interview

Destruction ban: How Save Our Returns aims to bring returns out of the black box

Millions of returned products, increasing regulation and a rapidly growing re-commerce market are making returns management a strategic issue for the fashion industry. Ernst Lameyer, founder of Save Our Returns, explains why transparency will become mandatory, the risks associated with non-transparent processes and why professional returns...

BusinessPartner Content

Who owns the customer after checkout?

After years of getting the customer to the checkout, retailers are now having to focus beyond the buy button, explains Rory O’Connor, CEO and Founder of Scurri who says control is the key. Retailers have worked hard to win the customer up to the moment of checkout by optimising their acquisition strategies, refining conversion funnels, investing...

BusinessPartner Content

Returns: A key lever for fashion circularity

Hans Robben (Program Manager The Renewal Workshop at Bleckmann) An effective returns process is essential for successful brands and an important aspect of ensuring a positive customer experience. However, there is also a significant potential for waste in the returns process, impacting both brand profitability and the environmental impact of the...

BusinessPartner Content

D2C brands: Is it time to go omnichannel?

By Matthias Vandecasteele, Sales Director for Lifestyle Taking your first steps into the omnichannel space as a D2C brand can feel like a big risk. However, for many brands there comes a time when not taking the risk can start to damage their growth potential. So, how do you know when that time has come? Based on my years of experience helping...

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Retail|Exclusive

Returns fraud is costing UK retailers 1.3 billion pounds a year: Here’s how to fight back in 2025

Returns fraud isn’t new. But for UK retailers in 2025, it has reached a level of urgency that can no longer be ignored. In a recent Loop survey, nearly two-thirds (64 percent) of UK-based brands said rising returns fraud was the trend having the biggest financial impact on their business. From wardrobing (wearing and returning) to serial...

Retail

Loop and Global-e partner to streamline cross-border returns for fashion brands

As fashion retailers intensify their focus on international expansion, operational efficiency has become paramount. In a move aimed at reducing friction in global returns, commerce operations platform Loop has announced a strategic partnership with cross-border e-commerce specialist Global-e. The collaboration seeks to simplify returns...

Retail

H&M to increase UK return fees

Swedish fashion giant H&M is joining the widening group of retailers increasing their return fees in a bid to tackle alleged abuse of the policy. From February 3, 2025, the company will be increasing its fee on returned items from 1.99 pound to 2.95 pounds, which will be deducted from refunds made by all UK customers. The fee will not be applied...

BusinessPartner Content

Returnless Joins JTL: A Strategic Acquisition for Growth and Innovation

Returnless, the innovative solution for returns management, proudly announces that it has been acquired by the leading German software company JTL. This acquisition provides Returnless with access to JTL’s extensive network and expertise, which will not only accelerate growth within the German market but also contribute to strengthening and...

Retail

UK post-Christmas returns higher this year

As British consumers returned to work last week after the festive break so did 1.51 billion pounds worth of unwanted items back to retailers, according to home delivery specialist Parcelhero. New data from Parcelhero reveals that post-Christmas returns on January 2 soared by 6.8 percent, compared to the same day last year, while Royal Mail...

BusinessPress Release

Itsperfect launches its own Return & Exchange Portal: efficient returns management for fashion brands

Still need a size up or prefer a different color? After the massive online orders on Black Friday, warehouses are now flooding with returns again. To support brands with this, Itsperfect, supplier of ERP software for the fashion industry, announces the launch of its own Return & Exchange portal. With this integrated solution, brands easily...

Retail

British consumers will shop elsewhere if a retailer charges for returns

New research commissioned by UserTesting has found that the rise in brands and retailers charging for returns is driving consumers elsewhere. Four in five consumers stated in the survey that they would shop elsewhere if a retailer began charging for returns, with 63 percent of Brits adding that they would also be more likely to shop in a...