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Zara to charge customers a fee for returning goods bought online

Without fanfare or a major announcement, Zara last week began charging fees for online shoppers returning its clothes. The 1.95 pound cost will be waived if customers return items in its physical stores, but not if returned via a convenient third party drop-off point. The cost of returns has soared in recent years as online shoppers order...

12 May 2022

Business

Asda to trial doorstep returns for fashion products

Supermarket giant Asda has announced it will be trialling a new return option for fashion items that will allow customers to hand any unwanted products to a delivery driver when accepting an Asda grocery order at home. The trial will span 48 locations and enables customers to return products from over 100 retailers, including Asos, Missguided...

26 Apr 2022

Retail

DHL announces new partnership with returns platform ZigZag

DHL Parcel UK has announced a new partnership with returns platform ZigZag, which will allow ZigZag’s network of more than 100 retailers including Selfridges, Gap and Superdry access to DHL’s ‘Just Right Returns’ service. The partnership will mean that ZigZag, a software solution that helps e-commerce retailers manage returns, will be able to...

4 Apr 2022

RetailFeatured

Brands’ free returns policy leads to catastrophic rise of serial refunder

According to new research by Paymentsense, 78 percent of customers are more likely to purchase from a brand if they offer free returns. The card payment provider then analyzed search volumes for the top 500 retailers in the UK to discover the most popular brands based on their returns policy. Of the top 20, it’s no surprise that Amazon came out...

10 Mar 2022

RetailFeatured

Cost of returns soars to 761 billion dollars

Retailers expect more than 761 billion dollars of unwanted merchandise sold last year to be returned by consumers, according to a report released by the National Retail Federation (NRF) and Appriss Retail. This accounts for an average of 16.6 percent of total U.S. retail sales, which soared to 4.583 trillion dollars in 2021. “As total retail...

26 Jan 2022

RetailFeatured

Pandemic holiday returns magnify overlooked logistics problems

The coronavirus pandemic has posed many challenges for both online and brick-and-mortar retailers alike, but managing the impending extended and potentially excessive holiday returns season will likely be a challenge that continues well beyond a virus’s temporary turmoil. This could be a chance for the retail sector to prioritize an often...

3 Jan 2022

BusinessFeatured

Three practical tips to reduce the impact of returns’ costs on retailers’ bottom line

Returns processor Optoro estimates that the cost of returns for retailers will be 59 percent higher than a year ago. Veteran retail executive shares some tips to keep these rising costs contained. This hike translates into a 17 dollars price increase for retailers per item to be processed for return (returned goods will cost retailers 33 dollars...

30 Dec 2021

Retail

Omicron hesitation sparks partywear returns

Fashion brands and retailers have experienced a surge in returns in the last three weeks, according to data from returns platform ReBound, as concerns around the Omicron coronavirus variant cause people to change festive plans. ReBound states that it has seen a 48.4 percent increase in returns from November 22 to December 12, compared to the...

17 Dec 2021

Business

Start-up Beawear uses AI to solves e-tailers’ sizing and returns problems

German Start-up Beawear, launched just a few days ago, has dedicated itself to tackling the fashion industry’s many different sizing systems - or the “Wild West” of sizing, as it calls it. Starting from the premise “Imagine you’re shopping online and everything fits,” founders Verena Ziegler and Dr Frauke Link use artificial intelligence for...

15 Dec 2021

Business

Successful in cross-border e-commerce with the right partner

The fashion industry is an international business. But not all fashion-related companies are global. Yet cross-border e-commerce offers great potential. Namely, to increase sales and to inspire new customers for the brand. With the right strategy, local retailers not only win customers all over the world, but also offer them the right shipping....

4 Oct 2021

Business

The benefits of shortening fashion retailers "time to market"

Time is always of the essence, especially for an industry such as fashion. Designed around a traditional seasonal model, the time brands and retailers spend on design, product development, production, shipping, and sales is vital. Take too long to bring a certain product to market, and you could potentially miss out on your selling window. In...

7 Sept 2021

Retail

Retailers risk losing customers if they get returns wrong

Over eight in ten (84 percent) online shoppers would stop using a retailer after a bad returns experience, according to new research on shopping trends. The ‘Rethinking Returns: From Returns to Retention’ report from Klarna suggests that retailers risk losing loyal customers if they get returns wrong, as 83 percent of online shoppers admit to...

1 Jun 2021