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Oh Polly to begin charging 'serial refunders' nine pounds for returns

Fast fashion retailer Oh Polly is hopping on the bandwagon of charging for returns with its own policy that is hoping to put a stop to serial refunding. A new return fee policy introduced by the e-tailer will now be based on a consumer’s rate of returns in the UK. If a shopper wishes to return up to 50 percent of their order, for example, they...

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Retail |Interview Featured

Navigating returns fraud challenges in the fashion and retail industry

Returns fraud has emerged as a significant concern within the fashion and retail industry, posing financial challenges and operational complexities for businesses. This form of fraud involves deceptive practices where consumers exploit return policies for personal gain, often by purchasing items with the intention of returning them after...

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