The fashion industry is an international business. But not all fashion-related companies are global. Yet cross-border e-commerce offers great potential. Namely, to increase sales and to inspire new customers for the brand. With the right strategy, local retailers not only win customers all over the world, but also offer them the right shipping....
4 Oct 2021
Time is always of the essence, especially for an industry such as fashion. Designed around a traditional seasonal model, the time brands and retailers spend on design, product development, production, shipping, and sales is vital. Take too long to bring a certain product to market, and you could potentially miss out on your selling window. In...
7 Sep 2021
Over eight in ten (84 percent) online shoppers would stop using a retailer after a bad returns experience, according to new research on shopping trends. The ‘Rethinking Returns: From Returns to Retention’ report from Klarna suggests that retailers risk losing loyal customers if they get returns wrong, as 83 percent of online shoppers admit to...
1 Jun 2021
Out-of-home and e-commerce delivery company, InPost has teamed up with Missguided to make returns easier with the launch of its first label-free returns service. ‘Instant Returns’ is a new service that allows customers to return items without the need for any printed labels, available 24-hours a day, seven days a week. All shoppers have to do is...
24 Mar 2021
Shoppers in the UK are sitting on a potential 2.4 billion pounds worth of unreturned goods they have bought online as lockdowns have made returning items significantly harder, according to new research. Over half (57 percent) of British shoppers say lockdown restrictions have made the process of returning items bought online time-consuming and a...
10 Feb 2021
UK fashion retailers face 360 million pounds worth of Christmas 2020 clothing and footwear returns, according to new research. For 2020 as a whole, a year which saw soaring e-commerce sales as companies faced prolonged store closures, apparel retailers face 4.3 billion pounds worth of returns. The proportion of online clothing and footwear sales...
2 Feb 2021
Almost three-quarters of Brits say they’d be willing to pay extra for environmentally-friendly e-commerce options, new data reveals. According to a survey by returns management platform ReBound, 72 percent of Brits would pay extra to subsidise greener delivery and returns options, such as choosing more expensive carrier routes that generate...
1 Feb 2021
Over half of 1-star reviews of major UK retailers on consumer review website Trustpilot are attributed to delivery and returns problems, new research reveals. A study of 3,000 1-star reviews on the platform, across eight direct to consumer sectors, found that nearly 40 percent of one-star complaints were attributed to issues with delivery...
27 Jan 2021
Returns of online purchases in the UK are expected to surge on Takeback Monday, the day that most Brits will return their unwanted and ill-fitting Christmas presents. According to a study commissioned by Royal Mail, returns will increase by 63 percent on the first working day of the year, compared to the average number of return parcels per day...
4 Jan 2021
The holiday shopping season is here, and that means a welcome increase in traffic for fashion e-commerce. However, with physical fitting rooms closed, the ingredients are there for record levels of customer returns. Even during the best of times, retailers consistently lose a third of their revenue to returns - and these are not the best of...
2 Dec 2020
For fashion retailers, returns are associated with enormous time and cost expenditures. Those who find ways to reduce the volume of their returns save money for themselves and time and trouble for their customers. Onsite personalisation, i.e. a personalised AI-supported webshop, can help. When it comes to returns, the fashion industry is hit...
25 Sep 2020
In their e-commerce experience, consumers consider returns as equally significant as delivery and payment and many feel that retailers’ returns process for previously purchased items could be improved. That’s according to a survey commissioned by international e-commerce solution provider Doodle. In May 2020, the company conducted a survey,...
30 Jun 2020
This site uses cookies to deliver its services, to personalise ads and to analyse traffic. If you continue browsing the site, you agree to our use of cookies.