Scurri news and archive

Who owns the customer after checkout?

After years of getting the customer to the checkout, retailers are now having to focus beyond the buy button, explains Rory O’Connor, CEO and Founder of Scurri who says control is the key. Retailers have worked hard to win the customer up to the moment of checkout by optimising their acquisition strategies, refining conversion funnels, investing...

BusinessPartner Content

Where Is my profit? how retailers are sabotaging their own reviews

Retailers are investing heavily in product quality, brand storytelling and customer acquisition but losing profit, loyalty and visibility after the sale. The culprit according Rory O’Connor, CEO of Scurri is poor post-purchase communication, especially around delivery. Consumer research from Scurri reveals that 64% of UK shoppers will leave a...

Retail

Soaring temperatures drive 18 percent ecommerce volume growth in UK

eCommerce order volumes across the UK and Europe surged by 18 percent year-on-year in the second quarter of 2025, with June experiencing a significant 25 percent rise in gross merchandise value (GMV). This robust growth was primarily fuelled by exceptionally warm summer temperatures and a boost from Father's Day gifting, according to the latest...

BusinessPress Release

BrandAlley delivers customer service breakthrough with Scurri

BrandAlley, a leading off-price premium and luxury brand e-tailer in the UK and France, has driven improved business performance by taking full control of its customer delivery proposition – from dispatch to customer notifications – in partnership with Scurri, the next generation delivery management platform. In addition, for the first time,...