YouGov news and archive

MPs back plans to fine companies for late payments to suppliers

MPs have backed new plans to fine firms that repeatedly fail to pay suppliers within 30 days. A YouGov poll commissioned by the Association of Accounting Technicians (AAT) found that nearly three-quarters (73 percent) of MPs agreed with new measures proposed by ATT to cut-down on late payers, the Guardian reported. The changes to the voluntary...

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Business

Topshop falling in consumers’ opinion after chairman is accused of sexual misconduct

Topshop's brand perception metrics are falling following the sexual and racial harassment allegations against Sir Philip Green, the chairman of the brand’s parent company, Arcadia Group. That is according to a survey by market research and data analytics firm YouGov, which inquired consumers whether they have seen or heard anything about the...

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Retail

Half of global luxury shoppers buy at discount

Half of global luxury shoppers are partial to a bargain. According to the YouGov Affluent Perspective’s Global Luxury Retail Report 2018, half of all global luxury shoppers state they “only buy luxury when it is discounted.” The report, which focuses on the 56 percent of global affluents shoppers who purchase luxury products and services across...

Retail

John Lewis tops UK’s brand health rankings

Department store John Lewis has taken the top spot of YouGov’s UK brand health rankings, the inaugural list from BrandIndex that measures the perceptions of a brand’s quality, value, impression, satisfaction and reputation. The UK’s top ten is dominated by retailers such as John Lewis that took the top spot as well as Marks and Spencer who came...

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Retail|REPORT

Customer dissatisfaction with online shopping at all time high

More than 78 percent of UK consumers said they would switch to an alternative retailer when shopping online if they had a negative ordering experience in the past, as customer dissatisfaction with online shopping and delivery services reaches an all time high. This dissatisfaction with online services comes as online shopping continues to rise...

Retail

Marks and Spencer is favourite brand among women

British women have named Marks and Spencer as the brand with the “best impression”, according to new research from YouGov. The high street chain scored 58 in the BrandIndex surveys of around 2,000 women, beating off competition from fellow retail favourite John Lewis, which scored 54. The rest of the top five was made up of Heinz, health and...

Retail

UK consumer tolerance lower than three years ago

Two strikes and you’re out, is how UK consumers are rating poor customer service, according to new research from ContactEngine, as it states that 44 percent of British shoppers are less tolerant of bad customers service than they were three years ago. The survey of more than 2,000 UK consumers carried out by YouGov revealed that 56 percent would...

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Retail

More than a third of click-and-collect shoppers experience issues

During the festive period, more than a third (36 percent) of click-and-collect shoppers experienced issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report, conducted online by YouGov. Customers stated a number of issues with their click-and-collect orders including 31 percent who complained that...

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Fashion

Real Fur sold as fake on British high-streets and online

With winter sitting on our doorstep, most fashion retailers have been scrambling to stock up on warm hats, gloves and scarves and other cold weather staples. Whilst many of these items are adorned with a fur trim, most shoppers do not stop to question if it is real or not, with many assuming its fake due to low price, no labelling or label...

Retail

Customers hit with online order problems over Christmas

Nearly one in three British online Christmas shoppers experienced problems with their orders over the festive season, according to research conducted by YouGov for retail solutions firm JDA. A survey of around 2,400 UK adults found that the Christmas shopping period was hit by consumers having problems across both home delivery and...

Retail

Retail SMEs are the least optimistic for 2015

Small and medium-sized retailers are the least optimistic for growth in 2015, according to a new survey by YouGov commissioned by Npower Business. The research found that SMEs in the retail sector are lagging behind the UK’s manufacturing, business services, and hospitality and leisure sectors in terms of confidence for 2015, with only 43...

Fashion

Catalogue and home shopping on the rise

Perhaps it was the Duchess of Cornwall's decision to wear an affordable dress ordered from a catalogue that sparked interest, as new research has shown that almost a quarter of UK consumers ordered an item direct from a retailer after browsing a printed catalogue in the past 12 months. In the same period, 13% ordered an item from an agent after...