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Golden moments: How tech helps luxury retailers forge lifelong bonds with customers

Luxury brands are facing the challenge of serving valued customers consistently and personally, on a global scale. Personalisation allows a luxury brand to indulge its affluent customers in a meaningful way that will drive lasting loyalty. After all, it may be months or even years between purchases of a haute couture handbag or designer...

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Chanel buys swimwear brand Orlebar Brown

Chanel has announced the acquisition of Orlebar Brown, the British luxury swimwear brand. The label was purchased from a series of shareholders, including investor Piper and the company’s founder Adam Brown. The terms of the transaction were not disclosed. “We are delighted to welcome Orlebar Brown to Chanel”, said Philippe Blondiaux, Chanel’s...

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