Click and collect news and archive

Primark to launch click and collect trial in the UK

Primark has confirmed that it is to trial a click and collect service on children’s products later this year as it looks to satisfy what it calls “unfulfilled demand,” while driving footfall from both existing and new customers to deliver additional sales in-store. The pilot project will run across up to 25 stores in the northwest of England and...

20 Jun 2022

BusinessFeatured

Post Office partners with DPD to roll out ‘click and collect’ services

The Post Office, the UK’s largest retail network with 11,500 branches, has announced its first external tie-up in its 360-year history with DPD for ‘click and collect’ services. The deal will see DPD delivering parcels directly to Post Offices from next week, providing a convenient location for people to collect their purchases. The ‘click and...

17 Aug 2021

Retail

Marks and Spencer expands click and collect service

Marks and Spencer have announced that it is rolling out new digital click and collect and self-service returns facilities, as it looks to improve collection and return journeys for customers in-store. As part of its new click and collect model and accelerated customer returns process, the retailer is rolling out digital check-in and returns...

27 Jul 2021

RetailFeatured

John Lewis temporarily suspends click and collect services

Retailer John Lewis has announced that it is temporarily suspending its click and collect services based within its department stores. In a statement, the retailer said that it was “conscious of the increased need to remove reasons for non essential travel during the current lockdown, to help encourage the public to stay at home” and would be...

12 Jan 2021

Retail

Missguided partners with InPost to expand Click And Collect service

Fast-fashion retailer Missguided has teamed up with InPost UK for a new contact-free collection and returns service. Missguided’s shoppers will now be able to collect and return items of clothing using InPost’s 24/7 self-serve parcel lockers which are found throughout the country at train stations and supermarkets, among other places. It comes...

22 Jul 2020

Retail

John Lewis trials click and collect service with third party retailers

John Lewis Partnership is providing access to its click and collect distribution network to third party retailers as part of a pilot. The trial will kick off with British fashion retailer Boden, allowing its customers to use the John Lewis & Partners click and collect service to pick up their parcels from 30 Waitrose & Partners stores. John...

31 Oct 2019

RetailFeatured

Brits leave 228 million pounds worth of click-and-collect goods unclaimed

British shoppers left 228 million pounds worth of click-and-collect items unclaimed last year, according to new research. While nine in ten retailers say click-and-collect is the fastest growing delivery option, one in seven shoppers admit to clicking but not collecting their parcels, research from Barclaycard - which processes nearly half of...

21 Aug 2019

RetailFeatured

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...

15 Aug 2019

Retail

ISawItFirst launches click-and-collect

Online retailer ISawItFirst has launched a click-and-collect service with CollectPlus, the UK’s largest independent store-based delivery and returns service. The move coincides with the fast fashion e-tailer’s sponsorship of ITV reality show, Love Island, where the Manchester-based fashion brand is dressing the female ‘Islanders’ as the show’s...

13 Jun 2019

Retail

Radley launches digital in-store shopping

British handbag and accessories brand Radley is to allow in-store customers to access its entire product range via a new ‘Order In-Store' app feature. The brand, which currently operates 32 stores in the UK, has collaborated with omnichannel order management specialist OneStock for the new feature which allows orders to be delivered from the...

13 May 2019

RetailFeatured

UK shoppers show support for sustainable delivery options

Nearly half (43 percent) of UK shoppers state that they are “more likely” to shop with a rival retailer if they offer a greater range of sustainable delivery options, new research from click-and-collect firm Doddle has found. The survey reveals that whilst consumers are going green in some areas of their lives, such as the adoption of reusable...

2 May 2019

Retail

Doddle Click and Collect rolls out across all Debenhams stores

Debenhams has announced that following a successful trial, the Doddle Click and Collect service, which was offered to 50 stores, will now be rolled out across the entire department store estate of 165 UK stores, with the majority due to be live by spring 2019. The expansion of the click and collect service means that online shoppers from more...

29 Aug 2018