click and collect news and archive

Missguided partners with InPost to expand Click And Collect service

Fast-fashion retailer Missguided has teamed up with InPost UK for a new contact-free collection and returns service. Missguided’s shoppers will now be able to collect and return items of clothing using InPost’s 24/7 self-serve parcel lockers which are found throughout the country at train stations and supermarkets, among other places. It comes...

22 Jul 2020

Retail

John Lewis trials click and collect service with third party retailers

John Lewis Partnership is providing access to its click and collect distribution network to third party retailers as part of a pilot. The trial will kick off with British fashion retailer Boden, allowing its customers to use the John Lewis & Partners click and collect service to pick up their parcels from 30 Waitrose & Partners stores. John...

31 Oct 2019

Retail

Brits leave 228 million pounds worth of click-and-collect goods unclaimed

British shoppers left 228 million pounds worth of click-and-collect items unclaimed last year, according to new research. While nine in ten retailers say click-and-collect is the fastest growing delivery option, one in seven shoppers admit to clicking but not collecting their parcels, research from Barclaycard - which processes nearly half of...

21 Aug 2019

Retail

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...

15 Aug 2019

Retail

ISawItFirst launches click-and-collect

Online retailer ISawItFirst has launched a click-and-collect service with CollectPlus, the UK’s largest independent store-based delivery and returns service. The move coincides with the fast fashion e-tailer’s sponsorship of ITV reality show, Love Island, where the Manchester-based fashion brand is dressing the female ‘Islanders’ as the show’s...

13 Jun 2019

Retail

Radley launches digital in-store shopping

British handbag and accessories brand Radley is to allow in-store customers to access its entire product range via a new ‘Order In-Store' app feature. The brand, which currently operates 32 stores in the UK, has collaborated with omnichannel order management specialist OneStock for the new feature which allows orders to be delivered from the...

13 May 2019

Retail

UK shoppers show support for sustainable delivery options

Nearly half (43 percent) of UK shoppers state that they are “more likely” to shop with a rival retailer if they offer a greater range of sustainable delivery options, new research from click-and-collect firm Doddle has found. The survey reveals that whilst consumers are going green in some areas of their lives, such as the adoption of reusable...

2 May 2019

Retail

Doddle Click and Collect rolls out across all Debenhams stores

Debenhams has announced that following a successful trial, the Doddle Click and Collect service, which was offered to 50 stores, will now be rolled out across the entire department store estate of 165 UK stores, with the majority due to be live by spring 2019. The expansion of the click and collect service means that online shoppers from more...

29 Aug 2018

Retail

Intu Lakeside launches 'Fast Lane' for UK shoppers in a rush

Retail property owners intu and Mastercard have launched a new Click and Collect 'Fast Lane' at intu Lakeside for shoppers who are just popping in to collect their online orders. The new initiative follows on from research which indicates the average walking speed of shoppers can slow down by up to 21 percent during the holiday season, which can...

24 Nov 2017

Business

eBay expands free Click & Collect services across the UK

London - eBay has announced a new collaboration with Doddle to expand its Click & Collect services across the UK. The new deal allows eBay sellers and consumers more convenient fulfilment services while providing them with greater delivery choices at Doddle locations across the nation. The partnership is set to start with a pilot service at...

21 Sep 2017

Retail REPORT

Customer dissatisfaction with online shopping at all time high

More than 78 percent of UK consumers said they would switch to an alternative retailer when shopping online if they had a negative ordering experience in the past, as customer dissatisfaction with online shopping and delivery services reaches an all time high. This dissatisfaction with online services comes as online shopping continues to rise...

18 May 2017

Retail

Hermes extends Parcelshop network with Doddle

Delivery company Hermes is extending its Parcelshop locations nationwide through a new partnership with Doddle, the UK network of parcel stores, which allows customers to conveniently pick-up their shopping orders. The partnership will initially see 10 Doddle stores in London, Manchester, Birmingham, Brighton, Norwich and Glasgow joining the...

20 Jun 2016