Doddle news and archive

Doddle survey indicates the importance of retailers’ returns experience

In their e-commerce experience, consumers consider returns as equally significant as delivery and payment and many feel that retailers’ returns process for previously purchased items could be improved. That’s according to a survey commissioned by international e-commerce solution provider Doodle. In May 2020, the company conducted a survey,...

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Retail

UK shoppers show support for sustainable delivery options

Nearly half (43 percent) of UK shoppers state that they are “more likely” to shop with a rival retailer if they offer a greater range of sustainable delivery options, new research from click-and-collect firm Doddle has found. The survey reveals that whilst consumers are going green in some areas of their lives, such as the adoption of reusable...

Retail

Doddle Click and Collect rolls out across all Debenhams stores

Debenhams has announced that following a successful trial, the Doddle Click and Collect service, which was offered to 50 stores, will now be rolled out across the entire department store estate of 165 UK stores, with the majority due to be live by spring 2019. The expansion of the click and collect service means that online shoppers from more...

Retail

Doddle launches Facebook chatbot for returns

Doddle, the click-and-collect specialists, have launched a new Facebook chatbot that uses artificial intelligence (AI), to make returning online shopping easier for customers. The Facebook Chatbot uses AI to ask customers via Facebook Messenger for one or more pieces of data related to their return, such as which retailer they are returning to,...

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Business

eBay expands free Click & Collect services across the UK

London - eBay has announced a new collaboration with Doddle to expand its Click & Collect services across the UK. The new deal allows eBay sellers and consumers more convenient fulfilment services while providing them with greater delivery choices at Doddle locations across the nation. The partnership is set to start with a pilot service at...

Retail

Missguided deploys Doddle into flagship stores

Missguided, the popular womenswear fast fashion retailer is working with Doddle’s proprietary click & collect technology solution ‘Powered by Doddle’ for use in their two flagship stores at Westfield Stratford and Bluewater Kent. Powered by Doddle is a customisable app, which lets brands control the look and feel of the interface. Installed on...

Retail

Doddle releases click and collect technology solution

Doddle, the leading provider of click and collect services for consumers with partners such as Amazon, Net-a-Porter and Asos, have launched ‘Powered by Doddle’, a click and collect solution that includes all the software, training, communications and analytics modules retailers need to enhance their own click and collect experience. The ‘Powered...

Retail

PrettyLittleThing partners with Doddle

Online fashion retailer PrettyLittleThing has expanded its range of delivery options to including next day click-and-collect services, after partnering with parcel company Doddle. PrettyLittleThing customers can now order online until 10pm and collect next day from any of Doddle’s 50 stores, which are conveniently located near train stations,...

Retail

Coast partners with Doddle for fast-track returns

Fashion retailer Coast is partnering with Doddle to offer its customers free fast-track returns at more than 50 Doddle locations across the UK. Coast customers opting to return via Doddle will have their refund processed within three business days, instead of the usual seven or 18 working days. In addition, customers can also pay 1 pound to have...

Retail

Hermes extends Parcelshop network with Doddle

Delivery company Hermes is extending its Parcelshop locations nationwide through a new partnership with Doddle, the UK network of parcel stores, which allows customers to conveniently pick-up their shopping orders. The partnership will initially see 10 Doddle stores in London, Manchester, Birmingham, Brighton, Norwich and Glasgow joining the...

Featured

Retail

Doddle reports “surge” in click-and-collect

Click-and-collect “significantly outperformed the wider delivery market” during the 2015 peak trading period, according to a new report from Doddle, which stated that during its busiest trading hours, a customer collected a parcel from a Doddle store every four seconds. Doddle’s click-and-collect growth tracked 241 percent higher than the wider...

Retail

Doddle launches 'runner' service

Doddle, which has a network of click-and-collect stores, has launched a new ‘runner’ service that collects parcels directly from customers. The service uses specially trained ‘runners’ who will collect parcels from customers workplaces, home or even a cafe in less than an hour within EC1-EC4, and deliver them back to the nominated address or...