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Retail

Doddle survey indicates the importance of retailers’ returns experience

In their e-commerce experience, consumers consider returns as equally significant as delivery and payment and many feel that retailers’ returns process for previously purchased items could be improved. That’s according to a survey commissioned by international e-commerce solution provider Doodle. In May 2020, the company conducted a survey,...

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RetailFeatured

UK shoppers show support for sustainable delivery options

Nearly half (43 percent) of UK shoppers state that they are “more likely” to shop with a rival retailer if they offer a greater range of sustainable delivery options, new research from click-and-collect firm Doddle has found. The survey reveals that whilst consumers are going green in some areas of their lives, such as the adoption of reusable...

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