Brick and mortar seems to do well for Rent the Runway. The ten-year-old womenswear rental company opened a new flagship in San Francisco. The store is the company's fifth physical location. As with Rent the Runway's existing locations, the new flagship allows renters to pick up or return rented items […]

Klarna has announced that all alternative payment options including allowing shoppers to pay up to 30 days after delivery of goods and in three instalments will now be available in-store as well as online. The announcement follows Klarna’s 2018 figures which highlighted in-store as a significant area […]

OPINION This may sound familiar: in just three clicks you buy yourself online a slim-fit shirt, some skinny jeans or a pair of shoes. And then you start wondering ‘Will it be arriving on time and will it fit?’ For many online retailers, the latter can be nerve-wrecking as well. Because returns are their […]

OPINION London - With an unmanageable surplus of clothing garments being produced each year, estimates show the value of unused clothing to be around 30 billion pounds, not including the 140 million pounds worth of clothes that end up in landfill. According to Impossible, a group aiming to guide global […]

Next.co.uk is the most-trafficked apparel retail website in the United Kingdom, with 17.13 million visits in March, 29.6 percent more than the month prior, according to web analytics firm SimilarWeb. Asos is the runner up, with 13.7 million visits, followed by Shein, H&M and Matalan. How the top 10 […]

Gucci is opening customer service centres to cater to digital customers with queries, specifically those on a smartphone who want to liaise via email, live chat or phone. Customer service centres, better known as call centres, have long battled an image problem, with many companies outsourcing their […]

As brands quickly grow and prime themselves to expand into new markets—many of which are outside of their own countries — many have chosen to open up pop-up stores to gauge the level of sales as well as overall reception. Naturally, that’s exactly what the Never Fully Dressed has done. The British contemporary […]

As companies like Amazon experiment with unmanned stores, a new survey conducted by Kelton Global on behalf of discount platform RetailMeNot reveals the majority of Americans (69 percent) would rather search for product reviews on their phones while visiting a physical store than interact with a sales […]

Nearly half (43 percent) of UK shoppers state that they are “more likely” to shop with a rival retailer if they offer a greater range of sustainable delivery options, new research from click-and-collect firm Doddle has found. The survey reveals that whilst consumers are going green in some areas of […]

By now it’s no secret to anyone that Facebook wants to transform Instagram into a shopping platform. After allowing brands to make shoppable posts, the social network is extending the functionality to influencers as well. Starting next week, Instagram users will be able to shop the looks of their favorite […]

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