- Vivian Hendriksz |
INFOGRAPHIC London - Tomorrow is November 24, a day retailers and brands across UK have firmly labeled Black Friday. The borrowed US promotional holiday has gained even more traction across the UK over the years, as it kicks off the seasonal promotional period in the run-up to Christmas.
As consumers shopping habits shift and many choose to do their shopping online rather than instore, the UK is expected to handle over a quarter of billion parcels over Black Friday and Christmas. Online retailers such as Amazon, Asos and Argos often cite Black Friday as one of their busiest sales days, which should come as little surprise as Brits are expected to spend 1.35 billion pounds online during the big day itself, according to courier insurers Staveley Head. This is 56.35 million pounds an hour or 937,500 pounds a minute.
The path your parcel will travel this Black Friday
Retailers and couriers are set to work day and night to ensure all orders are delivered on time. It takes a minimum of 6 people to ensure a Black Friday package is delivered the next day, but what is the journey your package takes to get from the warehouse to your front door? FashionUnited shares some key data concerning the delivery logistics behind Black Friday:
"Our holiday logistics research aims to raise awareness of the behind the scenes efforts that courier drivers, warehouse operatives, retail employees and postmen/woman go to, in order to deliver a smooth and efficient service each year," commented Ashley Peters, Managing Director at Staveley Head.
Data used in infographic from HGV and courier insurer Staveley Head.
Photo: via Unsplash
- Vivian Hendriksz |
London - Global Blue, tax-free shopping and currency provider, has launched its new and improved Shop Tax-Free app. Designed to offer international shoppers a seamless and personalized experience during every stage of their tax-free shopping trip, the app offers new features such as the live tracking of tax refunds, advanced mapping, and a digital shop tax-free card.
The revamped app is part of Global Blue's wider series of digital innovations to improve the tax-free shopping experience for globe shoppers. Aimed at frequent international shoppers (those who have shopped tax-free three times over the last 24 months), the app offers everything they need to plan, shop and claim their tax-free refunds. The app features a comprehensive range of tools to help travelers manage their tax refunds, which can be accessed at the touch of a button. Geolocation services help users find their nearest Custom and Refund offices.
In addition, Global Blue's Refund Calculator has been incorporated into the app, offering live currency updated and automatic home currency conversion, as well as tax-free shopping information. It also features one-touch enrolment to Global Blue'sShop Tax-Free Card via passport scanning, cutting down on time spent on registration. The new app complements Global Blue Mobile Customer Care , an innovative service which was created to offer real-time support to less frequent international shoppers.
"Global Blue’s new app is the latest innovation in our mission to provide a digitized, personalized Tax-Free Shopping experience for Globe Shoppers. The traveler now has a smart, intuitive tool with everything they need to shop Tax-Free in the palm of their hand," said Tomas Mostany, Senior Vice President, Product Tax-Free Shopping at Global Blue.
"For our partners, this service represents an important differentiator, enabling them to offer a truly market-leading Tax-Free Shopping service to their customers. Aside from the customer satisfaction and service benefits, the app will help deliver more travelers to stores, reduce time spent on enrolment and increase completed Tax-Free refunds, maximising revenue for partners."
The new Global Blue Tax-Free Shopping app is available now for iOS and Android.
Photo: Global Blue
- Danielle Wightman-Stone |
Fast-fashion retailer Missguided has been named as the Digital Business of the Year at the 2017 Lloyds Bank National Business Awards held earlier this week.
The accolade recognises those best optimising all aspects of e-commerce to achieve growth and strong financial performance through exceptional customer experience, with the judges stating that Missguided success has been built on a “deep understand of their customers and relentless innovation on their behalf”.
Judges added: “With millions of followers across social media and a recent move in to physical retail, they are a truly inspirational British digital business."
Missguided was founded in 2009 by Nitin Passi as an online fashion retailer aimed at women aged 16-35. In 2016, the brand opened its first flagship store in London, followed up with a second in Kent this summer.
Rachael Dennis, brand marketing Manager at Missguided said: ”We're delighted to have won the Amazon Digital Business of the Year award. 2017 has been a great year for the brand with the launch of our second retail store at Bluewater, Kent and the launch of our global campaign with model Jourdan Dunn. The teams have done (and continue to do) an amazing job and this award is testament to that.”
Simon Donegan, head of seller services at Amazon UK, which sponsored the award added: "It's great to see digital technology enabling growing businesses like the team at Misguided to raise the bar when it comes to customer satisfaction.
"Misguided are a fantastic example of how digital businesses are boosting the overall economy, creating high-quality jobs up and down the UK - we're delighted to congratulate them on their success.”
The annual National Business Awards recognises and rewards excellence across all sectors in the UK in 16 categories including small to medium-sized business of the year, innovation and customer focus.
Images: Missguided Facebook
- Vivian Hendriksz |
British designer Jason Denham has launched a new, exclusive collection of iconic denim pieces and every day ‘wardrobe essentials’ for men and women in honor of the 10 year anniversary his denim label Denham.
Entitled the Jason Denham collection, the collection reflects its founder’s passion for well-made, timeless pieces. Crafted from premium materials imported from the UK and Italy, the range includes heritage pieces from Denham which have been updated and give a modern twist. “The Jason Denham Collection is a celebration of iconic styles that can be mixed-and-matched for everyday versatility,” said founder and chief creative director Jason Denham.
The new collection launch is a way to celebrate how far the brand has come over the past 10 years as well as a way to extend its men's and women's collections. "It’s a bit more of mature of a collection," he explained during a dinner marking the collection’s debut. “To me everything starts with jeans. This collection starts with jeans. What we did here, is find a mill in England, that is making beautiful English selvedge fabric. I thought I got to do a jeans that is made in England, just like me.”
The collection is built around jeans. The mens line features two selvedge denim styles and the women offered two key denim styles: a girlfriend fit and a skinny fit. In addition to jeans, the collections also feature cashmere pullovers, cashmere and wool blend outerwear as well as t-shirts. Although Denham official 10 year anniversary is in January, its founder wanted to launch the new range in the newly opened Jason Denham store, on Prinsengracht in Amsterdam.
The brand will continue to celebrate it 10 year anniversary throughout 2018 with special collaboration launches as well as exclusive events.
- Vivian Hendriksz |
London - High street retailers ranging from H&M to House of Fraser to Asos have already begun their Black Friday deals, despite research indicating an overall lack of interest in the day as well as optimism concerning the results of discounting holiday.
Only one out of three (33 percent) retailers believe Black Friday will have a positive effect on their business, while one in five (19 percent) of senior decision makers in retail are optimistic about their business’ prospects on Black Friday this year, according to research carried out by Royal Mail Parcels. This highlights the growing apprehension felt by retailers across the nation concerning the borrowed US shopping holiday, despite previous research indicating shoppers could spend as much as 10.1 billion pounds during this Black Friday season.
UK retailers and brands launch Black Friday deals, despite decreasing attention from consumers
A growing number of retailers are set to participate in Black Friday this year, after giving in to pressure to discount excess stock in the run-up to Christmas, following in the footsteps of department stores and e-tailers who have already begun to offer sales in the run-up to the big day. Debenhams has launched discounts of up to 50 percent on selected product categories act day of the week, running up to November 24 online and in-store, whereas House of Fraser begun an 11 day Black Friday campaign on November 17, with discounts as high as 40 percent offered across a number of its products.
In addition to vowing to price match its competitors' promotions, John Lewis is currently offering up to 30 percent discount on selected womenswear and menswear brands, including Ralph Lauren, Paul Smith, and Michael Kors, as well as 20 percent off sportswear brands. High street retailer H&M launched its Black Friday countdown earlier this week, offering different deals on selected denim, knitwear, and accessories, with discounts of up to 40 percent, whereas newly opened Arket has launched colour week, offering customers 25 percent off its signature and core times across all departments according to colour. The discounting begun with Blue Monday on November 20 and is set to end on Black Friday. Other retailers including Diesel, Gant and Sports Direct have also launched campaigns and discounts ahead of Black Friday.
Online retailers have also begun their Black Friday deals ahead of the day. US giant Amazon decided to take things one step further for Black Friday this year and launched a pop-up store in central London on November 21, which will run through to November 24 in addition to usual Black Friday countdown flash sales. Asos was offering up to 60 percent off women’s accessories and shows as well as men’s chinos and jeans earlier this week, whereas Very.co.uk is offering up to 30 percent selected womenswear, sportswear, and shoes, in addition to special deals on electronics.
However, with less than two days to go before the big day, additional research from Retail Economics notes that the novelty of the discounting day is likely wearing off, with only 19 percent of shoppers indicating they plan on taking advantage of the sales this year. Although younger consumers showed more interest in spending on Black Friday in comparison to their peers, overall 62 percent of shoppers expect to spend less this Black Friday than the previous year. “Just under a quarter of consumers suggested that they would spend less during the event because they were losing interest while a further 42 percent thought that retailer’ discounts would be worse than last year,” said Richard Lim, Chief Executive, Retail Economics.
“Fading demand for Black Friday is not necessarily a bad thing for retailers who would rather see incremental spend spread across the whole of the Christmas season than discounted sales pulled forward at the expense of future demand. It also eases pressure on capacity constraints for retailers who have previously struggled with crowded stores, failing websites and poor customer experiences.”
Photos: Courtesy of Gant, Arket and Diesel
- Danielle Wightman-Stone |
Luxury fashion label Marni has launched a new retail concept focusing on accessories, to boost its bags, shoes, eyewear and jewellery collections, which currently account for more than 40 percent of its annual turnover.
To highlight its accessories, Marni has unveil four new retail concepts in Rome, Paris, Madrid and Shanghai within key department stores that focus exclusively on leather goods, eyewear and jewellery, as well as its bags, which have reported an increase in sales of more than 50 percent since 2016.
In Rome, Marni accessories are located at the ground floor of the just inaugurated La Rinascente Tritone store, while in Paris the concession is within Printemps Louvre, and in Madrid, Marni has opens its accessories area in the El Corte Inglés Castellana. In addition, Marni has opened in the Grand Gateway 66 mall at the centre of the dynamic Xujiahui commercial district in Shanghai.
All the concessions reflect the Marni retail concept, which plays around with “linear geometry, sophisticated marble inlaid flooring and witty handling of delicate colours that contrast with bolder hues” said the brand in a press statement.
Images: courtesy of Marni
- Danielle Wightman-Stone |
Luxury brand Salvatore Ferragamo has launched a new flexible and multi-functional website in Europe, following initial testing in the US and Canada.
The new website, which offers quick product viewing and user-friendly navigation, has a focus on product and imagery, and highlights the brand’s penchant for innovation, said the luxury label. It utilises an easy, linear approach across the site that takes visitors to the catwalk to showcase Ferragamo fashion collections including menswear, womenswear, and accessories.
In addition, new, integrated e-commerce and omnichannel functions also give shoppers direct access to boutique products and the chance to order online and collect their purchases at the store of their choice.
The website’s architecture and layout has also specifically been designed to optimise the e-commerce functions for all types of devices, from smartphones to tablets.
“We wanted to combine the contemporary modernity and style of today’s Ferragamo with the brand’s intrinsic legacy,” said Eraldo Poletto, chief executive of the Salvatore Ferragamo Group. “Salvatore Ferragamo is constantly evolving and our web division has managed to capture it and make it even easier to use on the new website, with a clear, elegant and dynamic language that speaks to users with vibrancy and colour.”
The website was initially launched in the US and Canada, and is now being rolled out across Italy and Europe, as well as China. The new makeover will the roll out across the rest of Asia, Australia and Latin American by the end of 2018. When the rollout is complete it will cover 28 countries around the globe, offering Salvatore Ferragamo products in 13 different currencies.
Images: Salvatore Ferragamo website
- Vivian Hendriksz |
Athletic wear brand Lululemon is set to open a store at Tunsgate Quarter, the new 80,000 square foot retail and restaurant development in Guildford town centre.
The yoga and fitness brand is set to open a 1,815 square foot store which will feature its entire range in addition to offering weekly complimentary yoga and fitnesses classes led by local trainers. Lululemon joins a growing line-up of brands, including Cath Kidston and the White Company, in signing on at the new retail development.
“This latest announcement demonstrates the consistent quality of the exciting line-up we’re creating at Tunsgate Quarter,” said Chris Daly, Senior Leasing Manager at Queensberry, property firm. “Lululemon is very much in line with the unique retail and leisure destination we’re creating in Guildford. The community is at the heart of this scheme and we know Lululemon will appeal to Guildford’s local and wider catchement.”
When complete, the new Tunsgate Quarter will feature 18 stores and 8 restaurants. Property owners Queensberry aim to create an expanded leisure hub, embracing independent retailers adjacent to the scheme, as well as adding a series of new stores to the high street retail choice while offering visitors a spectacular view across Guildford Castle and gardens.
Photos: Courtesy of Queensberry
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- Vivian Hendriksz |
London - Asos has expanded 'Asos Instant', its same-day delivery service to customers in Leeds and Manchester. The move follows on from the successful launch of 'Asos Instant' in London six weeks ago, and comes ahead of Black Friday and the Christmas trading season.
The same-day delivery service is now available to customers in selected Leeds, London and Manchester postcodes on orders placed before 10 am Monday to Friday. The service costs 9.95 pounds, slightly less than the original 12.95 pounds and packages will be delivered by CitySprint's On the dot service between 6 and 10 pm on the same day. Asos aims to roll out the service to additional cities in the new year.
"We’re excited to be extending the reach of Asos Instant to Leeds and Manchester following its successful launch in London. It is illustrative of our commitment to exploring delivery options that provide convenience and choice for ASOS customers," said Matt Rogers, Delivery Solutions and Returns Director, Asos. Asos currently offers a series of UK delivery options, including next day delivery, Click and Collect, one-hour delivery tomes and free returns.
- Don-Alvin Adegeest |
While it is still the most profitable time of year for brands and retailers, Christmas sales in 2017 are expected to drop for the first time in five years. A shift in consumers spending habits and rising inflation will mean careful spending this holiday season.
According to the Retail Gazette, new research compiled by HIS Markit for Visa suggests spending on Christmas getaways, clothing and household goods in November and December could dip 0.1 per cent.
The figure is set to increase for high street retailers who will be even more affected, with end of year sales expected to fall by 2.1 per cent, a third consecutive drop.
Online spend is expected to largely offset this drop, rising 3.6 per cent and accounting for a record 40p in every pound spend this Christmas.
“Looking back, consumers were in a sweet spot in 2016 – low inflation and rising wages meant there was a little extra in household budgets to spend on the festive period,” Visa’s chief commercial officer Mark Antipof said.
Online and mobile sales will see a growth this Christmas
“This year has seen a reversal of fortunes – with inflation outpacing wage growth and the recent interest rate rise leaving shoppers with less money in their pockets. Although overall sales are likely to disappoint, we expect some clear winners to emerge. Online and mobile are set to take a record share of Christmas spending.”
The news comes after worrying trading figures on retail spend were released last month, with more than one source reporting record breaking declines, driven by rising inflation and unseasonable weather throughout the month.
UK high street giants Marks & Spencer and Next both posted disappointing results in October, a worrying indication that Christmas will not fare any better.
Photo credit: Marks & Spencer website.