CollectPlus news and archive

ISawItFirst launches click-and-collect

Online retailer ISawItFirst has launched a click-and-collect service with CollectPlus, the UK’s largest independent store-based delivery and returns service. The move coincides with the fast fashion e-tailer’s sponsorship of ITV reality show, Love Island, where the Manchester-based fashion brand is dressing the female ‘Islanders’ as the show’s...

Retail

CollectPlus returns House of Fraser orders to customers

The click-and-collect and returns specialist CollectPlus has stated that it is working with Clipper Logistics to process and send back around 5,000 House of Fraser parcels to customers free of charge, following the news that shoppers are unlikely to receive refunds from the department store or its administrator. The Yodel-owned firm had been...

Retail

Trinity Leeds wins customer service award

Trinity Leeds has been named the UK’s best CollectPlus location in the brand’s quarterly awards programme, which recognises excellent customer satisfaction and service levels over the period October to December 2016. Owned and managed by Land Securities, Trinity Leeds is the city’s biggest shopping and leisure destination, with over 120 shops,...

Fashion

4.6 billion pounds of unworn clothing sitting in Brits wardrobes

Although the majority of consumers across the UK have wardrobes bursting at the seams, many of us know that feeling before a night out when you have nothing to wear. However, according to recent research from logistics experts CollectPlus, most Brits have more garments than they believe - including brand new items, with the tags still attached...

Retail

Capital and Regional rolls out CollectPlus services

Capital and Regional shopping centres, which includes The Mall Luton and The Mall Blackburn, is rolling out click-and-collect services across its Mall-branded portfolio following a successful trial at The Mall Camberley. The partnership with CollectPlus will allow customers to collect and return online purchases from more than 260 high street...

Design

Shopping centre owner trials Click&Collect+

Capital & Regional, which owns a number of shopping centres, is partnering with CollectPlus, the UK’s largeststore-based parcel delivery and returns service, to trial its Click&Collect+ service in The Mall Camberley and the Kingfisher Shopping Centre, Redditch. The trial will see both shopping centres operating Click&Collect+ hubs enabling...

Design

Westfield London launches click-and-collect hub

Westfield London has launched a click-and-collect hub in partnership with parcel firm Collect+ to allow shoppers to pick up their online orders from the shopping centre. The specially created hub will offer a premium lounge area, complete with changing rooms, so that shoppers can try on their purchases before taking them home and return anything...

Video

Shoppers wait 142 minutes for deliveries

According to a new independent study published by CollectPlus, British shoppers will spend an average of 142 minutes each waiting at home for parcels and deliveries to arrive this Christmas, costing the UK economy 868 million pounds. The research gathered by CollectPlus, a parcel delivery and returns company, shows that the average British...

Fashion

CollectPlus moves into profitability

CollectPlus, the store-based parcel delivery service, is now handling more than 250,000 parcels a week, as the brand announces record growth and a move into “profitability”. The service, which works with over 260 retail brands, has announced that it has increased its parcel volumes and is now handling 5.7 million transactions a year, which has...

Design

John Lewis launches CollectPlus trial

Department store chain John Lewis has started a trial to offer customer collections through CollectPlus, allowing shoppers to pick up John Lewis products bought online at local convenience stores and petrol stations. The trial will initially serve Scotland, Northern Ireland, Wales and the South West of England, offering customers more than 1,500...

Design

John Lewis to offer online fashion return options

John Lewis is to offer its customers the option of returning online fashion purchases through convenience stores, newsagents and petrol stations after signing a deal with store-based parcel service CollectPlus. With over 5,000 stores in the CollectPlus network, John Lewis said the free service will make it easier for customers to return clothes,...

Design

Asos delivers to CollectPlus

Online retailer Asos has become the latest brand to offer click-and-collect services, following the likes of Very.co.uk, as it attempts to compete with multichannel retailers. The service, which allows customers to pick up their Asos orders from a network of more than 4,500 local CollectPlus stores, means that consumers don’t have to rely on the...